Digital Experience Strategist II

2 weeks ago


Vancouver, British Columbia, Canada City of Vancouver Full time
Digital Experience Strategist II (UX Strategist)

The City of Vancouver seeks a skilled Digital Experience Strategist II to join our team of digital technology professionals. As a key member of Digital Channels within Technology Services, you will work independently to research, recommend, design, and deliver cohesive and inclusive citizen-centric user experiences across digital channels.

Main Responsibilities

  • Apply user-centered design processes and industry best practices to guide optimal user experiences.
  • Identify, define, and prioritize user needs, business requirements, and success metrics.
  • Design, document, debug, and test new and existing user interface modules.
  • Create and communicate UX design assets to project stakeholders and developers.
  • Define and design user tests and conduct rapid user testing.
  • Provide recommendations for improvements and assess the performance of new and existing features.
  • Interpret results of usability testing, user research, and web analytics data.
  • Conduct accessibility reviews and provide subject matter expertise on UX and digital accessibility.
  • Coach, mentor, and train team members on UX and digital accessibility best practices.
  • Initiate and facilitate collaborative sessions to drive strategic discussions and decisions.

Requirements

  • Certification or degree in Information Technology or a related field and relevant work experience applying UX and inclusive design methodologies.
  • Considerable knowledge of UX methodologies and design thinking.
  • Sound knowledge of Web accessibility guidelines, best practices, and legislation.
  • Sound knowledge of Front-end web development and Agile software development methodology.
  • Proficiency with UX design tools and experience with accessible technology and testing tools.
  • Ability to communicate effectively, visualize complex problems, and make evidence-based decisions.

Business Unit/Department: IT, Digital Strategy & 311 (1070)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: October 27, 2024



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