Digital Experience Strategist

3 weeks ago


Vancouver, British Columbia, Canada City of Vancouver Full time
Main Purpose and Function

The User Experience Strategist plays a key role in shaping the digital experience for the citizens of Vancouver. This position requires a deep understanding of user-centered design principles and the ability to apply them to complex problems.

Key Responsibilities
  • Apply user-centered design processes to guide optimal user experiences
  • Identify and prioritize user needs, business requirements, and success metrics
  • Design and document user interface modules to ensure an optimal user experience
  • Communicate UX design assets to project stakeholders and developers
  • Define and design user tests and conduct rapid user testing
  • Provide recommendations for improvements and assess the performance of new and existing features
  • Interpret results of usability testing and user research to uncover insights and identify gaps
  • Conduct accessibility reviews and recommend opportunities to improve
  • Provide subject matter expertise on UX and digital accessibility
  • Coach and mentor team members on UX and digital accessibility best practices
Qualifications

The ideal candidate will have a certification or degree in Information Technology or a related field and sound relevant work experience applying UX and inclusive design methodologies.

  • Considerable knowledge of UX methodologies and design thinking
  • Sound knowledge of Web accessibility guidelines (WCAG 2.1), best practices, and legislation
  • Sound knowledge of Front-end web development (HTML, CSS, JS, ARIA)
  • Responsive web design
  • Sound knowledge of Agile software development methodology
What We Offer

The City of Vancouver offers a competitive salary and a comprehensive benefits package. This position is eligible for the Flexible Work Program, which allows staff to work remotely 1-4 days a week.



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