Digital Experience Strategist

2 weeks ago

Vancouver, British Columbia, Canada City of Vancouver - CA Full time
Unlocking User-Centric Innovation

Requisition ID: Not Applicable

Organization

The City of Vancouver is a leader in digital innovation, committed to creating a more inclusive and sustainable future for all residents. Our team of digital professionals is dedicated to designing and delivering exceptional user experiences that meet the needs of our diverse community.

We are seeking a highly skilled User Experience Strategist to join our team, working closely with product owners, project managers, and developers to research, recommend, design, and deliver cohesive and inclusive user experiences across digital channels.

Main Responsibilities

  • Apply user-centered design processes and industry best practices to guide optimal user experiences that holistically solve complex user and business challenges.
  • Identify, define, and prioritize user needs, business requirements, and success metrics to determine strategic value.
  • Design, document, debug, and test new and existing user interface modules to ensure an optimal user experience.
  • Create and effectively communicate UX design assets, including user stories, concept maps, user journeys, task flows, storyboards, competitive analyses, information architectures, copywriting, wireframes, prototypes, visual designs, pattern libraries, expert/heuristic reviews, and design systems.
  • Define, evolve, and apply content, design, interaction, and accessibility policies, guidelines, and systems in consultation with digital strategists and developers.
  • Conduct user tests, analyze results, and provide recommendations for improvements, including third-party solutions.
  • Assess and optimize the performance of new and existing features by supporting secondary research activities, user research, and usability testing.
  • Interpret results of usability testing, user research, and web analytics data to uncover insights and identify gaps.
  • Conduct accessibility reviews using automated and manual testing with assistive technologies to identify and prioritize issues and recommend opportunities to improve.
  • Provide subject matter expertise on UX and digital accessibility, monitoring industry best practices and making informed decisions based on user needs, available technology, and value for money.
  • Coach, mentor, and train team members and other staff on UX and digital accessibility best practices and how to address issues.
  • Initiate and facilitate collaborative sessions to drive strategic discussions and decisions that advocate for users while addressing business challenges.
  • Support the Implementation/UX lead to foster an inclusive design culture and promote the value of user-centered design and digital accessibility within the organization.
  • Other duties/responsibilities as assigned.

Requirements

  • Certification or degree in Information Technology or a related field, such as User Experience Design, Human Computer Interaction (HCI), Interaction design, Graphic Design, Digital Marketing, or Computer Science, and relevant work experience applying UX and inclusive design methodologies.

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons, and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.

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