Ground Operations Standards Advisor

3 weeks ago

Calgary, Alberta, Canada WestJet Full time
Job Summary

We are seeking a highly skilled Ground Operations Standards Advisor to join our team at WestJet. As a key member of our Ground Operations department, you will be responsible for developing and communicating standards, guidelines, and procedures that enable frontline teams to create a safe and remarkable experience for our customers.

Key Responsibilities
  • Develop and maintain a robust Ground Service provider training Acceptance Program and Ground Operations Regulatory Acceptance Program to reduce complexity, increase operational efficiency, and enable significant cost savings from vendors.
  • Participate in and support change management processes for ground operations related change activities that address safety, operational, and financial risk with related stakeholder engagement.
  • Support Operational Training teams in ensuring the design and development of ground ops training programs support standards compliance and safety, cost, and operational goals. Create and provide content, expertise, and support.
  • Create and publish clear and informative communications in the form of advisories, webinars, or other delivery channels that inform WestJet leaders and contracted service partners of changes to WestJet's ground operations standards or programs.
  • Maintain the Ground & Winter Operations Sharepoint site ensuring up-to-date and relevant content and ensure WestJet and contracted service partner reps have access to required ground operations documentation, information, tools, and manuals.
  • Regularly conduct analysis on WestJet's Ground Operations Program vs. IATA standards and recommended practices as well as Canadian and foreign regulations to identify opportunities and ensure ongoing alignment.
Requirements
  • Minimum 5 years of ground operations operational and Training experience.
  • Understanding of domestic, transborder, and international airport operations is required.
  • Advanced knowledge of ground operations processes and standards.
  • General knowledge of industry standards related to ground operations such as IATA, ICAO, ETC.
  • Experience supporting airports/airline initiatives involving global/network impacts.
  • Experience in creation and publication of corporate communications.
  • Experience in delivering virtual presentations.
  • Strong verbal and written communication skills, including ability to collaborate with teams across the network while working remotely.
  • Ability to manage multiple initiatives and deliverables during the same time.
  • Advanced skill level with Microsoft Office Suite (PowerPoint, Word, Outlook, Sharepoint, and Excel).
  • Post-secondary education is considered an asset.
  • Experience with audit tools, such as Safetyculture, is an asset.
  • Experience in project and change management is an asset.
  • Understanding of risk assessments is an asset.
What We Offer
  • A fun and friendly culture with colleagues who work together to win.
  • Travel privileges for you and your family, effective from your start date.
  • Savings and Benefit programs that are flexible to meet your specific needs.

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