Food Service Supervisor
1 month ago
At CB Canada, we are seeking a highly skilled and experienced Food Service Supervisor to join our team. As a key member of our Nutrition and Food Services department, you will be responsible for overseeing the daily operations of our food delivery services, ensuring that our patients receive the highest quality nourishment.
Key Responsibilities:- Supervise all aspects of food delivery, including dining service, tray service, cafeteria, and catering
- Monitor daily staff activities to ensure compliance with Infection Control, Occupational Health and Safety, Safe Food Handling, Customer Service, Teamwork, and Communication
- Oversee staffing levels to ensure daily activities are effectively and safely achieved
- Follow policies, procedures, and collective agreements that impact staff and the operation of the department
- Ensure staff are aware of and adhere to safe food handling procedures
- Monitor relevant equipment functioning and arrange for maintenance and repairs
- Ensure staff comply with good customer service practices and foster a climate of excellent customer service
- Respond to client/patient concerns directly or through program leadership, staff, and unit community meetings
- Ensure the achievement of product standards through quality management activities
- Participate in new menu development, ongoing menu adjustment decisions, and product testing
- Actively contribute to Continuous Quality Improvement initiatives
- Hire, train, supervise, and performance manage Nutrition Aides; coach, train, educate, and lead by example
- Understand the Collective Agreement and its applicability to nutrition services staff and operations
- Collaboratively develop, implement, and oversee theme day activities, including summer BBQs, Canada Day BBQs, and Escape Winter events
- Identify, plan, and implement revenue-generating ideas and assist with budget and expense management
- Maintain documentation and compile sales reports
- Interact with local Public Health Unit as applicable
- Diploma in Food and Nutrition Supervision, completed or in progress
- Membership in CSNM (Canadian Society of Nutrition Management)
- 2+ years' food service experience in healthcare, education, high-volume restaurants, or large hotels, with a minimum of 2 years supervisory, food preparation, and customer service experience
- Experience with scheduling employees and shifts within a multi-shift food production and service environment
- Knowledge of Therapeutic Diets, Sanitation Code, and all applicable legislation
- Valid Food Handler's course from a recognized institution-mandatory
- Demonstrated negotiation and conflict resolution skills
- Strong interpersonal, organizational, and communication skills
- Flexibility in a rapidly changing work environment
- Ability to offer tactful, courteous client-centered service and work with little supervision
- Knowledge and commitment to health and safety standards, regulations, supervisory responsibilities, and best practices
- Intermediate level computer skills (Word, Excel, Outlook)
As part of our commitment to the health and safety of our patients, staff, and community from COVID-19, subject to any accommodation required by applicable human rights legislation, CB Canada requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.
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