Leasing Agent, Nanaimo

3 days ago


Vancouver, British Columbia, Canada Realstar Management Full time

Job Summary:

The Leasing Agent will work closely with the Resident Manager to showcase and lease apartment suites to prospective residents. This role involves qualifying potential residents, completing lease agreements, collecting rental deposits, and providing exceptional customer service to both prospective and existing residents.

Key Responsibilities:

  • Encourage appointments or viewings with all prospective resident callers or walk-ins
  • Qualify prospective residents to determine their needs and suitability as candidates
  • Tour prospective residents through available suites
  • Answer phone calls and provide leasing information as per policy/procedure
  • Conduct market research to stay competitive
  • Assist with the creation of marketing materials
  • Compile and update listings of available rental units

Rental and Administrative Tasks:

  • Prepare and process rental applications
  • Verify credit history, employment, and rental references
  • Follow up with new residents to ensure satisfaction and address any concerns
  • Follow up with existing residents to ensure timely completion of work orders
  • Utilize property management software to record transactions and generate reports

Marketing and Business Development:

  • Maintain a customer-centric approach to enhance the resident experience
  • Host open houses and community events
  • Develop marketing materials, such as newsletters and flyers
  • Communicate with prospective residents and provide information
  • Assist with resident events and activities

Qualifications:

  • Exceptional customer service skills
  • Strong interpersonal and communication skills
  • Experience in sales or a related field
  • Proficiency in MS Office products, including Word, Excel, and PowerPoint
  • Self-motivated and able to work independently
  • Experience in leasing apartments or condominiums is an asset

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