Customer Service Ambassador

7 days ago


Winnipeg, Manitoba, Canada Aboriginal Health and Wellness Centre Full time
Job Overview

We are seeking a highly skilled and compassionate individual to join our team as a Customer Service Ambassador at the Aboriginal Health and Wellness Centre in Winnipeg. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact in their community.

About the Role

The Customer Service Ambassador will work closely with our interdisciplinary team to provide welcoming and supportive services to community members visiting our clinic. The successful candidate will possess strong communication skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to promoting health and wellness.

Responsibilities

  • Welcome and support all community members entering the clinic, ensuring their immediate comfort and well-being
  • Nurture a judgment-free, shame-free environment focused on harm reduction and individualized care
  • Emphasize culturally sensitive and relevant person-centered care, recognizing the importance of decolonizing healthcare systems and spaces
  • Deliver safe practices in accordance with organizational standards, protocols, and policies
  • Facilitate crowd control and clinic flow, assisting community members waiting to be seen or monitored during post-visit periods
  • Assist with navigation through the site and ensure signage is visible and up-to-date
  • Work collaboratively with the team to address operational issues and maintain a safe and healthy work environment

Qualifications

  • High school diploma or equivalent combination of education and/or work experience deemed acceptable by AHWC
  • Experience working with diverse populations and possessing strong de-escalation and conflict resolution skills
  • Ability to function effectively in a fast-moving environment with frequent interruptions and moderate lifting requirements

Estimated Salary Range: $18.00 - $22.92 per hour, based on location and industry standards.



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