Customer Service Team Lead

2 weeks ago


Kitchener, Ontario, Canada Robertson Human Asset Full time
About the Role

Robertson Human Asset is seeking an exceptional Customer Service Team Lead to join our team in the Greater KW-Cambridge region. This is a 5-day/week in-office position that offers a unique opportunity for a talented individual to drive customer satisfaction and lead a high-performing team.

Job Description

The successful candidate will be responsible for delivering unparalleled customer service by effectively communicating with internal and external customers through various channels, including phone, email, and social media.

  • Key Responsibilities:
  • Become a subject matter expert on Robertson Human Asset's dental products and services.
  • Lead and develop the CSR team, delegating tasks and providing guidance to team members.
  • Assist with processing customer orders and ensuring timely communication regarding delays or back-orders.
  • Resolve customer inquiries and complaints efficiently and effectively.
  • Act as a key point of contact for customers, suggesting better solutions and upselling relevant products.
  • Administer sales programs, discount and rebate initiatives, and trade show planning.
  • Collaborate with the Accounting and Warranty departments as needed.
Requirements

To excel in this role, candidates must possess:

  • Educational Background: A university degree or equivalent industry education.
  • Work Experience & Accomplishments: A minimum of 4 years of customer service experience, with a proven track record of success in fast-paced environments.
  • Desirable Skills & Competencies: Excellent planning and resource allocation skills, clear and concise communication skills, and proficiency in Microsoft Office applications.
Compensation and Benefits

We offer a competitive base salary, company profit sharing, extended health and dental benefits, and opportunities for growth and professional development.



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