Customer Service Team Lead
2 weeks ago
Robertson Human Asset is seeking an exceptional Customer Service Team Lead to join our team in the Greater KW-Cambridge region. This is a 5-day/week in-office position that offers a unique opportunity for a talented individual to drive customer satisfaction and lead a high-performing team.
Job DescriptionThe successful candidate will be responsible for delivering unparalleled customer service by effectively communicating with internal and external customers through various channels, including phone, email, and social media.
- Key Responsibilities:
- Become a subject matter expert on Robertson Human Asset's dental products and services.
- Lead and develop the CSR team, delegating tasks and providing guidance to team members.
- Assist with processing customer orders and ensuring timely communication regarding delays or back-orders.
- Resolve customer inquiries and complaints efficiently and effectively.
- Act as a key point of contact for customers, suggesting better solutions and upselling relevant products.
- Administer sales programs, discount and rebate initiatives, and trade show planning.
- Collaborate with the Accounting and Warranty departments as needed.
To excel in this role, candidates must possess:
- Educational Background: A university degree or equivalent industry education.
- Work Experience & Accomplishments: A minimum of 4 years of customer service experience, with a proven track record of success in fast-paced environments.
- Desirable Skills & Competencies: Excellent planning and resource allocation skills, clear and concise communication skills, and proficiency in Microsoft Office applications.
We offer a competitive base salary, company profit sharing, extended health and dental benefits, and opportunities for growth and professional development.
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Customer Service Team Lead
1 month ago
Kitchener, Ontario, Canada Robertson Human Asset Full timeAbout the Role:You will be responsible for delivering exceptional customer service and support to our clients in the dental industry. This is a unique opportunity to join our team as a Customer Service Team Lead and make a meaningful impact on our customers' experiences.
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Customer Service Team Lead
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Customer Service Lead
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