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Senior Cloud Reliability Engineer

2 months ago

Greater Toronto Area, Canada GlossGenius Full time

About GlossGenius

GlossGenius is a pioneering fintech company that empowers small business owners to succeed by offering a comprehensive suite of business management tools. Our platform enables entrepreneurs to focus on creativity, not administration, by providing a range of solutions including booking and scheduling, marketing, analytics, payment processing, and more.

With over 75,000 small business owners relying on our platform every day, we're committed to delivering a robust and scalable infrastructure that supports their growth. As a Senior Site Reliability Engineer, you'll play a critical role in maintaining the reliability, security, and scalability of our cloud infrastructure.

About the Role

In this position, you'll have the opportunity to join our Infrastructure Engineering team as one of the first Senior Site Reliability Engineers. Our team is responsible for elevating the developer experience and ensuring the reliability of our production environment. As a Site Reliability Engineer, you'll drive operational excellence while scaling our AWS footprint and collaborating closely with product and engineering teams.

Key Responsibilities

  • Work with Product and Engineering peers to develop an infrastructure platform that is reliable, scalable, secure, and reduces manual toil
  • Contribute to the technical direction of our AWS cloud footprint and help GlossGenius scale its infrastructure
  • Build tools to help engineers quickly identify problems throughout the stack
  • Drive and shape incident management practices across engineering
  • Improve and augment the monitoring and alerting platform, and serve as an SME for other teams seeking better visibility into their services
  • Spread SRE culture throughout GlossGenius
  • Stay up-to-date with industry and company-wide trends to assess and develop new technologies
  • Collaborate with the broader engineering team to ensure optimal application performance and scalability, building highly resilient systems
  • Own problems from end to end, managing complexity, and engaging directly with stakeholders to think through business impact, reliability, operability, and security

Requirements

  • 4+ years of experience working with cloud technologies in Production Engineer, Cloud Engineer, Site Reliability Engineer, or DevOps equivalent roles
  • Demonstrated experience working with cloud platforms (AWS, GCP, Azure, etc.), designing, building, and maintaining cloud platforms that run production-grade services and traffic
  • Demonstrated experience with infrastructure-as-code principles and development
  • Knowledge of IP networking, DNS, CDN, load balancing, HTTP, and firewalls
  • Experience building and maintaining cloud-first monitoring, logging, and alerting infrastructure that supports 24/7 enterprise platforms
  • Participating in on-call rotations
  • Experience with container technology using Docker and Kubernetes
  • The ability to write high-quality code in a high-level programming language (e.g., Typescript, Ruby, Python)
  • Experience executing projects from start to finish and being outcome-oriented

Benefits & Perks

  • Flexible PTO
  • Competitive health & dental insurance options, with premiums covered by GG
  • Generous, fully-paid parental leave policy
  • Retirement Savings Plan
  • Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
  • Home office support
  • Team Bonding opportunities - as a distributed team, building meaningful bonds both virtually and in person is crucial to us

About Us

GlossGenius is committed to creating a workplace where all employees feel supported and empowered to do their best work. We celebrate our differences and believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.