Senior Cloud Reliability Engineer

4 weeks ago

Toronto, Ontario, Canada Thomson Reuters Full time

About the Role

We are seeking an experienced Senior Cloud Reliability Engineer to join our Shared Capabilities, Service Reliability and Operation team in Toronto. As a key member of our team, you will be responsible for implementing site reliability engineering and DevOps best practices, building and maintaining monitoring for all aspects of infrastructure, micro-services, usage trends and the platform, and providing primary operational support for the platform.

Key Responsibilities

  • Implement site reliability engineering and DevOps best practices.
  • Build and maintain monitoring for all aspects of infrastructure, micro-services, usage trends and the platform.
  • Provide primary operational support for the platform, including pre and post-onboarding activities.
  • Act as the go-to person for any production issue, troubleshoot and monitor until successful mitigation, communicate effectively, run postmortem and implement learnings.
  • Maintain IaC and CICD and promote best practices for our CI/CD processes.
  • Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices.
  • On-call Rotation: Participate in on-call/shift rotations (L2).
  • Maintain end-to-end security ensuring that we meet best practices standards.
  • Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.
  • Adopt pan-TR operation principles to ensure consistency and efficiency.
  • Documenting 'tribal' knowledge. Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it.

About You

You're a fit for the role if you have:

  • Bachelor's degree in computer science or related field – a must.
  • Minimum of 4+ years of experience as DevOps/SRE engineer and Cloud engineer with hands-on experience in AWS cloud technologies.
  • Highly skilled in UNIX/Linux-based Systems.
  • Proven experience in building and operating PRODUCTION cloud-native infrastructure, applications, and services on AWS.
  • Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh.
  • Must have experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls).
  • Must have 2+ scripting and programming experience (PowerShell, Bash).
  • Experience or knowledge of Observability tools: DataDog, ELK, SumoLogic, CloudWatch.
  • Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps / JFrog Artifactory).
  • Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / other).

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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