Representative, Client Service
2 months ago
We are building a client-centric bank for a modern world. We are recruiting talented and passionate professionals who are committed to doing what it takes for our clients.
At CIBC, we empower our team members to make a meaningful contribution and be valued for who they are and what they do. We provide them with what they need to succeed and thrive.
To learn more about CIBC, visit our website.
Key Responsibilities
As a member of our Personal Banking and Small Business team, you will use your knowledge of financial products and services to help clients meet their everyday banking needs. As a Client Service Representative, you will be responsible for providing frontline support to clients to help them achieve their financial goals. You must be able to work during bank hours, including evenings and weekends. To provide exceptional client experience, you must be able to work at different bank locations within a reasonable distance.
How to Succeed
- Client Mobilization - Help clients manage their accounts and products. Prioritize each client's experience and ensure every interaction is meaningful. Put clients in touch with the right CIBC team members who can help them achieve their goals.
- Problem Resolution - Listen to the client, ask questions, and put yourself in their shoes. Act like an owner by taking responsibility for clients' problems, and know when it's best to rely on others to come up with a better solution together.
- Leaning into Technology - Become a technology expert. Share your knowledge with clients by introducing them to our mobile banking apps to help them better manage their banking needs.
Your Attributes
- You put clients first. You communicate to find the right solutions. You exceed expectations because it's the right thing to do.
- You have a goal-oriented approach. You're motivated by achieving your goals and give your best to deliver more.
- You love people. You find meaning in your relationships with others, and your network is a diverse group of partners. You build connections with others through your respectful and authentic attitude.
- You love to learn. Acquiring knowledge excites you. You're highly curious.
- You invest your heart and soul. You care about people and strive to respect different perspectives. You listen to others and learn from their experiences.
- You live our values. You stay true to yourself at work and embody our values of trust, teamwork, and accountability.
What CIBC Offers You
At CIBC, your goals are a priority. Based on your strengths and ambitions as an employee, we strive to create opportunities that allow you to leverage your potential. Our goal is to offer you a career, not just a paycheck.
- We strive to reward you in a personalized and relevant way, including a competitive salary, performance-based pay, banking benefits, membership in a social benefits program*, a defined benefit pension plan*, and an employee stock purchase plan, time off, wellness support, and Creator of Moments, our recognition program based on points.
- Thanks to our spaces and technological tools, it's easy to bring together great minds to create innovative solutions that improve things for our clients.
- We foster a culture that encourages the expression of your ambitions through initiatives like Reason for Being Day, a paid day off that you can use to invest in your growth and development.
*Subject to the terms of the plan and program
What You Need to Know
- CIBC is committed to creating an inclusive workplace where all team members and clients feel welcome. We're looking for candidates with a wide range of skills and offer an accessible experience. If you need an accommodation, please write to us.
- You must be legally eligible to work in Canada at the specified locations and, if applicable, hold a valid work or study permit.
- We may ask you to complete a trait-based assessment and other skill tests (such as simulations, programming, French proficiency, MS Office). Our goal for the application process is to learn more about you and what you have to offer, and to give you the opportunity to learn more about us.
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