Beauty Studio Manager
2 months ago
At Sephora Canada, we're passionate about creating an exceptional customer experience. As a Beauty Studio Manager, you'll play a key role in driving sales and delivering outstanding client service.
Key Responsibilities:- Studio Management: Manage the daily operations of the Beauty Studio, ensuring that Beauty Advisors are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- Innovation: Ensure Beauty Advisors are leveraging technology innovations within services to provide an elevated in-store experience.
- Client Experience: Manage the Online Reservation system, including publishing Beauty Advisors' availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
- Event Management: Manage all in-store events with the services team, ensuring that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
- Training & Development: Manage the development and certifications process for Beauty Advisors, providing opportunities to elevate their artistry skills whenever possible.
- Performance Assessment & Development: Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
- Client Focus: Regularly act as Manager on Duty within the store, engaging with Beauty Advisors and clients on-stage.
- Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
Sephora Canada is an equal opportunity employer, committed to diversity and inclusion. We believe in creating an environment where every person can belong, grow, and build a beautiful career.
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