Healthcare Zone Operations Manager
4 weeks ago
Job Summary:
The Healthcare Zone Supervisor is a key position that acts as the liaison between management and frontline staff. The ideal candidate will possess strong interpersonal and leadership skills that enables them to build positive, lasting business relationships with both internal and external stakeholders. He or she will be responsible for fostering a welcoming morale in the workplace, delivering quality services to our clients and work with the Healthcare Client Service Manager to continuously improve the services that Paladin delivers.
Key Responsibilities:
Provide guidance and oversight on daily frontline duties
Lead by example and act as a role model to frontline staff
Work with minimum supervision and be able to make informed decisions on-the-go
Share information between clients, management and the frontline staff, ensuring that our workforce is equipped with up-to-date and accurate information and expectations from our client
Foster an open, positive work environment and solve workplace issues with tact and professionalism
Provide coverage at sites as determined by operational requirements, which can include nights and weekends as needed
Ensure company procedures and policies are adhered to and conduct regular site visits to support our frontline workforce
Keep stock of forms, uniforms, and equipment to provide timely product delivery to the other Healthcare staff
Handle employee inquiries and requests; work with management to identify collaborative solutions
Provide regular reporting to branch management and operations
If required, provide transport for an Officer who accepts a short notice shift or between sites
Other duties as required
Requirements:
Previous 2 years+ supervisory experience would be considered an asset, preferably in a security or customer service setting
Must be available to work evenings, nights, weekends and day shifts
Able to travel up to four hours to communities outside of the Edmonton area
Basic computer literacy
Physically able to walk 18 – 20 km/day
Excellent written and verbal communications skills, combined with observation skills and clear record-keeping skills
Ability to make informed decisions with limited information, sometimes in urgent situations
Able to handle and protect confidential information
About Paladin Security:
Paladin Security is a leading provider of security services, dedicated to delivering high-quality solutions to our clients. We are committed to building strong relationships with our clients and our community, and we are seeking a skilled and experienced Healthcare Zone Supervisor to join our team.
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