Healthcare Zone Operations Manager

4 weeks ago


Edmonton, Alberta, Canada Paladin Security Full time
Job Title: Healthcare Zone Supervisor

Job Summary:

The Healthcare Zone Supervisor is a key position that acts as the liaison between management and frontline staff. The ideal candidate will possess strong interpersonal and leadership skills that enables them to build positive, lasting business relationships with both internal and external stakeholders. He or she will be responsible for fostering a welcoming morale in the workplace, delivering quality services to our clients and work with the Healthcare Client Service Manager to continuously improve the services that Paladin delivers.

Key Responsibilities:

Provide guidance and oversight on daily frontline duties

Lead by example and act as a role model to frontline staff

Work with minimum supervision and be able to make informed decisions on-the-go

Share information between clients, management and the frontline staff, ensuring that our workforce is equipped with up-to-date and accurate information and expectations from our client

Foster an open, positive work environment and solve workplace issues with tact and professionalism

Provide coverage at sites as determined by operational requirements, which can include nights and weekends as needed

Ensure company procedures and policies are adhered to and conduct regular site visits to support our frontline workforce

Keep stock of forms, uniforms, and equipment to provide timely product delivery to the other Healthcare staff

Handle employee inquiries and requests; work with management to identify collaborative solutions

Provide regular reporting to branch management and operations

If required, provide transport for an Officer who accepts a short notice shift or between sites

Other duties as required

Requirements:

Previous 2 years+ supervisory experience would be considered an asset, preferably in a security or customer service setting

Must be available to work evenings, nights, weekends and day shifts

Able to travel up to four hours to communities outside of the Edmonton area

Basic computer literacy

Physically able to walk 18 – 20 km/day

Excellent written and verbal communications skills, combined with observation skills and clear record-keeping skills

Ability to make informed decisions with limited information, sometimes in urgent situations

Able to handle and protect confidential information

About Paladin Security:

Paladin Security is a leading provider of security services, dedicated to delivering high-quality solutions to our clients. We are committed to building strong relationships with our clients and our community, and we are seeking a skilled and experienced Healthcare Zone Supervisor to join our team.

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