Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at River View Hotel. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Resolve guest complaints and claims in a professional and courteous manner.
- Process group arrivals and departures, taking care to ensure seamless transitions.
- Take, cancel, and change room reservations as needed.
- Provide guests with information on hotel facilities and services, including dining options, recreational activities, and local attractions.
- Process guest departures, calculate charges, and receive payments accurately and efficiently.
- Maintain an up-to-date inventory of vacancies, reservations, and room assignments.
- Perform various clerical duties, such as faxing, filing, and photocopying.
- Answer telephone calls and relay messages to guests and other staff members.
- Perform light housekeeping and cleaning duties to maintain a high standard of cleanliness throughout the hotel.
- Secondary (high) school graduation certificate.
- 7 months to less than 1 year of experience in a customer-facing role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues alike.
- Ability to multitask and prioritize tasks efficiently.
- Flexibility to work varying shifts, including evenings and weekends.
The successful candidate will be required to work in a fast-paced environment, often handling multiple tasks simultaneously. The ability to stand for extended periods and work in a physically demanding environment is essential.
What We Offer- A competitive salary of $35,000 - $40,000 per annum, depending on experience.
- Overtime opportunities available, with a premium rate of time and a half.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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