Customer Service Representative

2 weeks ago


Whitehorse, Yukon, Canada River View Hotel Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at River View Hotel. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, taking care to ensure seamless transitions.
  • Take, cancel, and change room reservations as needed.
  • Provide guests with information on hotel facilities and services, including dining options, recreational activities, and local attractions.
  • Process guest departures, calculate charges, and receive payments accurately and efficiently.
  • Maintain an up-to-date inventory of vacancies, reservations, and room assignments.
  • Perform various clerical duties, such as faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and other staff members.
  • Perform light housekeeping and cleaning duties to maintain a high standard of cleanliness throughout the hotel.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues alike.
  • Ability to multitask and prioritize tasks efficiently.
  • Flexibility to work varying shifts, including evenings and weekends.
Working Conditions

The successful candidate will be required to work in a fast-paced environment, often handling multiple tasks simultaneously. The ability to stand for extended periods and work in a physically demanding environment is essential.

What We Offer
  • A competitive salary of $35,000 - $40,000 per annum, depending on experience.
  • Overtime opportunities available, with a premium rate of time and a half.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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