Customer Service Representative

1 week ago


Whitehorse, Yukon, Canada River View Hotel Full time
About River View Hotel

River View Hotel is a dynamic and fast-paced hotel that offers a unique work environment for our front desk team members.

Salary Range

The salary for this position is estimated to be around $25,000 - $35,000 per year, depending on experience and qualifications.

Job Description

We are seeking an organized and friendly Front Desk Associate to join our team. In this role, you will be responsible for registering arriving guests, assigning rooms, and resolving any issues that may arise during their stay.

You will also be responsible for processing group arrivals and departures, taking and canceling room reservations, and providing information on hotel facilities and services to our guests.

In addition, you will maintain an inventory of vacancies, reservations, and room assignments, and perform various clerical duties such as faxing, filing, and photocopying.

As a Front Desk Associate, you will be the first point of contact for many of our guests, and it is essential that you have excellent communication and interpersonal skills to provide exceptional customer service.

Previous experience in a similar role is preferred, but we are willing to train the right candidate.

Required Skills and Qualifications
  • Bilingualism (English and French) is an asset
  • Computerized bookkeeping system knowledge is required
  • Excellent oral communication and problem-solving skills are essential
  • Prior experience working in a hotel or hospitality setting is preferred
Benefits

We offer a competitive salary, benefits package, and opportunities for career growth and development.

Work Environment

This is a full-time position, requiring 35 hours of work per week. Overtime may be required from time to time.



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