Exstream Technology Specialist

4 weeks ago

Waterloo, Ontario, Canada Equitable Life of Canada Full time

At Equitable Life of Canada, we are seeking a highly skilled Exstream Technology Specialist to join our Enterprise Content Management team.

About the Opportunity

We are looking for an experienced professional who can analyze, design, configure, develop, test, implement, maintain, and modernize Equitable's content management applications, specializing in OpenText Exstream solutions.

Responsibilities
  • Lead and deliver the translation of communication requirements into OpenText Exstream templates, including requirement gathering, design, development, and maintenance of our communication templates along with LOB specific business rules and integrations.
  • Be responsible for the delivery of all Exstream related efforts, including Large Programs, Small Enhancements, Support, Escalations, etc.
  • Create, enhance, and support complex technical configurations and coding of customized solution components within the ECM framework, including integrations with various major systems within the organization.
  • Engage and collaborate closely with our business partners, senior ECM team members, and other IT groups to successfully design and implement quality integrated solutions.
  • Solve complex technical problems, track, and provide various solution options with impact analysis.
  • Research new technologies and collaborate with the architecture team to make recommendations for the betterment of the business.
  • Be part of a dynamic team that provides technical support and monitors and maintains ECM systems for solid availability and performance.
Requirements
  • Minimum 5 years experience as a subject matter expert with OpenText Exstream is required. Preferably OpenText Exstream Technical Certified.
  • Strong technical design skills and ability to deliver complex solutions in a fast-paced environment.
  • Experience as technical lead on larger integrated implementations. Able to lead initiatives and drive the execution with a sense of urgency and ownership.
  • Ability to analyze and document existing complex custom processes and propose options for streamlining existing code/configuration, if necessary.
  • Knowledge of C# on both .NET Core and .NET Framework as well as experience in building and consuming REST APIs.
  • In-depth, hands-on experience with software systems design and development for both on-premise and Cloud-based solutions. Excellent knowledge of code management and build practices (DevOps).
  • Solid operational support skills, including troubleshooting system health and communicating effectively with business and other IT partners to define and resolve issues.
  • Strong analytical and problem-solving skills with focus and attention to detail.
  • Knowledge or experience with Enterprise Workflow, case, and queue management or automation solutions would be an asset.
  • Excellent verbal and written communications skills – can articulate complicated ideas in a clear and friendly manner, technical information to non-technical audiences.
  • Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership-building skills; can reach out and engage a variety of individuals.
  • Strong working knowledge of networks, active directory, security practices, and server infrastructure.
About Us

Equitable Life of Canada is committed to providing equal access to employment opportunities across our organization. We offer a healthy work-life balance, annual bonus program, annual vacation allowance, and company-paid benefits program. Our employees enjoy immediate enrollment in the company's pension program with employer matching, employee resource groups that support an inclusive work environment, tuition support, and specialized program assistance.

This is a hybrid role, requiring a minimum of two assigned, consecutive days every other week, plus a fifth assigned day per month. The salary range for this position is between $80,000 and $110,000 annually, based on location and experience.

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