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IT Support Specialist
1 week ago
**About the Role**
We are seeking a highly skilled IT Support Specialist to join our consulting team at Balanced+ IT Consulting.
The IT Support Specialist will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems.
This individual will work closely with clients to understand their unique IT needs and provide solutions that meet those needs.
**Key Responsibilities:**
- Provide technical support to clients, troubleshoot and resolve technical issues, and implement solutions to improve the performance and reliability of IT systems.
- Work with clients to understand their unique IT needs and provide solutions that meet those needs.
- Respond to client inquiries and requests for assistance in a timely and professional manner.
- Monitor and maintain client IT systems to ensure they are running smoothly and efficiently.
- Provide training and documentation to clients on the use and maintenance of their IT systems.
- Identify and evaluate potential system improvements and upgrades.
- Keep abreast of new technologies and trends in IT to ensure that our clients have access to the latest solutions.
- Provide support and guidance to clients during the implementation of new IT systems.
- Communicate progress and deliverables to clients on a regular basis.
**Qualifications and Requirements:
- Knowledge and/or experience in Maximizer CRM, MS Office, MS Windows Server, and MS SQL Server.
- University degree or college diploma in computer science, engineering, or mathematics.
- Demonstrated ability to work effectively with emerging technologies.
- International graduates and newcomers are welcome to apply.
- Basic knowledge of PC architecture, as well as computer networking.
- Positive attitude to learn new technologies and products.
- Ability to work on multiple projects at the same time.
- Able to work with little or no supervision.
- Strong command of the English language, both oral and written.
- Driver's license and car to travel to client sites.
- Positive attitude and desire to grow.
**Benefits and Salary:**
Balanced+ offers a competitive salary range of $60,000 - $90,000 per year, depending on experience, as well as opportunities for growth and advancement.
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.