IT Support Specialist

1 week ago


Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time

KMH Cardiology Centres Inc. is a leading provider of high-quality healthcare services in the GTA and South Western Ontario region. We are seeking an experienced IT Support Specialist to join our team.

Job Summary

The successful candidate will provide exceptional technical support to our users, ensuring their systems and applications are functioning effectively. The ideal candidate will have strong problem-solving skills, a customer-oriented approach, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Responding to issues and enquiries via email, remote and on-site support to KMH staff/users as required on a variety of desktop hardware, software, telecom and network issues
  • Identify issues and offer timely solutions efficiently
  • Analyzing and diagnosing problems while developing and implementing solutions with narrow timelines
  • Enable support for system access, including creating and managing user accounts
  • Provide initial point of contact for technical problems including timely investigation and diagnosis of the issue, recording the incident (ticket system), restoration of service if possible and assignment of incidents to next level support team as required
  • Answer technical questions regarding the use of personal computer hardware plus its accessories and software deployed within the company. If unable to answer customer enquiries/requests, collects and documents necessary information for appropriate specialist to address internal or external third parties and providers' support
  • Supporting the company core business applications, or cloud based platforms, for installation and configuration
  • Setup of new computers and provides users' production support
  • Maintaining awareness of current initiatives, rollouts, and changes to the technical environment
  • Periodically inspect all locations and assures the IT related equipment cleanliness, cabling tidiness and collect any potential feedback from users, in order of a continuous improvement experience
  • Optimizes use of hardware and software by training users, provide explanations (reasoning) and following up accordingly
  • Maintains privacy and confidentiality of all health related information
  • Ensures timely resolution and communication of status with user and management
Requirements
  • Minimum 3 years of experience in a diverse technology and customer service-focused role
  • Post-secondary education in related IT area or business or technical training/experience equivalent
  • Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment)
  • Familiar with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points), as well as basic level network connectivity issues and troubleshooting
  • Experience supporting back-office applications and industry standard business software applications including MS Office and Outlook
  • Network and Communications - Understanding of LAN/WAN based networking, Windows networking, Wireless and VoIP technologies
  • Strong understanding of hosted applications and resources and understanding of industry best practices regarding information security
  • Excellent written and verbal communication skills
  • Good initiative with solid problem solving skills and the ability to work independently
  • The ability to drive to our different clinics within the GTA
Salary and Benefits

We offer a competitive salary of $55,000 per year, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

This is a 1-year contract position with full-time hours. The schedule for the position is 9:00 am-5:00 pm Monday-Friday. Additional hours including evenings and weekends may be required based on IT operational needs.

About Us

KMH Cardiology Centres Inc. is a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.



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