Technical Advisor National Retail Expert
1 month ago
We are seeking a highly skilled Technical Advisor to join our National Retail team. As a key member of our team, you will be responsible for delivering exceptional technical service and expertise to our customer partners in National Retail.
Your primary focus will be on inspiring customers with innovative finished goods, based on the latest global and local trends. You will work closely with our business development teams to maintain existing business and grow new business at major National retail customers through high-end technical support and commercial contacts.
Key Responsibilities
- Develop Innovative Solutions: Identify customer needs and market trends, and translate them into innovative products. Collaborate with business development teams to create finished goods, recipes, and concepts.
- Delight Customers: Provide finished product demonstrations, build close relationships with customers, and organize training sessions. Participate in seminars and events to promote Puratos products.
- Business Development: Promote focus products according to the Puratos Product Strategy. Support industrial manufacturers on production lines and troubleshoot issues.
- Knowledge Sharing: Help colleagues and customers build technical knowledge on Puratos products, technologies, and solutions. Stay up-to-date on new technologies and share knowledge with other technical advisors.
- Product Development: Contribute to the development process in collaboration with Sales, R&D, and Marketing departments. Provide technical advice on product characteristics.
- Center Maintenance: Assist in maintaining the Montreal Innovation Centre, including equipment maintenance, supply purchases, and recommending new needs.
- Network Building: Develop and maintain a network of schools, machinery manufacturers, retailers, and professional bakery organizations.
Requirements
- Secondary training and/or education in Bakery/Patisserie/Chocolate
- Hands-on experience in the Bakery/Patisserie/Chocolate sector, within a retail environment
- Excellent oral and written English, French is an asset
- Customer-centric approach
- Computer skills and ability to use professional tools (SAP CRM, O365, etc.)
- Strong knowledge of ingredients, processes & equipment and finished goods
- Willing to share knowledge with colleagues and customers
- Collaborative team player: respect others, helpful, open-minded
- Proven planning and organization skills with excellent attention to detail
- Consulting and selling skills
- Ability to find solutions to complex problems
- Flexibility to travel up to 40%
- Strong communication skills and strong influential presenter
- Independent with a commercial approach
About Puratos
Puratos is a dynamic, entrepreneurial company that encourages our people to take initiatives and bring ideas that will contribute to the success of the company. We offer a competitive package, including salary, group insurance, healthcare, and training, as well as opportunities for professional growth and development.
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