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Retail Store Director

2 months ago

Richmond, British Columbia, Canada Mackage Full time
{"title": "Store Manager", "description": "About Mackage

Mackage is a global outerwear leader that combines exceptional quality, purpose, and performance with aesthetic innovation.

We are committed to employment equity and invite applications from diverse candidates.

Key Responsibilities
  • Sales and Customer Service
    • Maximize store sales and KPIs to achieve sales targets.
    • Monitor sales floor and zone coverage to drive sales and maintain a customer-centric environment.
    • Ensure proactive client engagement and grow the clientele database.
  • Leadership
    • Develop and lead the team by showcasing a positive environment.
    • Partner and collaborate with management and HQ partners effectively.
    • Manage operational tasks on time, including reports, payroll, scheduling, and inventory management.
  • Operations
    • Provide proper training and development on product knowledge and selling techniques.
    • Ensure proper maintenance and organization of store standards.
    • Handle customer inquiries, concerns, and returns effectively.
    Requirements
    • Minimum of five years of experience in a fashion luxury retail environment, with three years as a store manager.
    • Strong leadership, result-oriented, and solid business acumen.
    • Excellent written and verbal communication skills. Multilingual is a plus.
    • Team-centric attitude and proactive mindset.
    • Exemplary selling, training, and customer service skills.
    • Ability to multi-task, organize, and prioritize workload.
    • Knowledge of Microsoft Office Suite and POS operating systems.
    ", "lang_code": "en-US"}