Store Director

2 months ago

Richmond, British Columbia, Canada Sport Chek Full time

About the Role

We are seeking a highly motivated and experienced Store Director to join our team at Sport Chek. As a Store Director, you will be responsible for leading a team of sales and support functions to deliver exceptional customer experiences and drive business results.

Key Responsibilities

  • Lead the execution of customer experience strategies and provide resolution for all customer concerns.
  • Meet established service level agreements for in-store services and order fulfillment.
  • Provide exceptional omni-channel experiences by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Develop and implement visual compliance standards, store maintenance, and pricing standards.
  • Lead the implementation and execution of standard operating procedures (SOPs).
  • Deliver annual corporate shrink targets through team education, enforcement of loss prevention and audit standards, and rigid inventory control.
  • Ensure compliance with all corporate loss prevention, cash and audit, and occupational health and safety policies and procedures.
  • Create efficient store weekly scheduling for both sales and support functions.
  • Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors.
  • Develop and lead recruiting and hiring strategies for the store, maintaining a complete team.
  • Act as a brand ambassador, promoting our stores, brands, and people internally and externally.
  • Maintain a positive and motivating work environment (safe, inclusive, and empowering).

Requirements

  • Proven ability to coach, mentor, and develop department teams and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
  • Results-driven with the ability to build and manage daily and weekly game plans for the department and store.
  • Exceptional communication and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years of retail management experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

What We Offer

We offer a competitive base salary of $67,200 to $100,800, company benefits, bonuses, or additional compensation. Our company values transparency, recognizes individual contributions, and rewards employees fairly based on experience, store volume, location, and other relevant role-specific requirements.

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