Digital Media Intelligence Manager, Toronto
19 hours ago
We are seeking a talented Digital Media Intelligence Manager to lead our customer experience and marketing insights initiatives in Toronto. As a key member of our team, you will play a crucial role in developing and executing strategies that drive business growth and improve customer satisfaction.
About the RoleThis is a challenging and rewarding opportunity for an experienced professional who is passionate about data-driven decision making and customer-centricity. You will be responsible for analyzing social media trends, identifying opportunities, and providing actionable insights to inform marketing and CX strategies.
Your expertise in social intelligence platforms, brand health tracking, and primary research methodologies will be invaluable in driving business success. Additionally, your ability to design and apply customer experience and marketing research to produce actionable insights will enable us to make informed decisions and drive growth.
The ideal candidate will have 5-7 years of relevant work experience, including in social media analytics/intelligence, market research, or CX roles. A strong foundation in primary research methodologies, exceptional data visualization skills, and excellent written and oral communication skills are essential for this position.
Key Responsibilities- Analyze social media trends and identify opportunities to inform marketing and CX strategies
- Develop and maintain brand health reports and dashboards, integrating social media insights with other research sources
- Conduct regular digital social listening to monitor sentiment, identify risks or opportunities, and provide insights to various stakeholders
- Collaborate on primary, secondary, and NPS research projects using and identifying the appropriate methodologies
We offer a competitive salary of $120,000 per year, based on industry standards and market conditions. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a retirement savings plan.
We are committed to fostering a diverse and inclusive workplace culture that values innovation, collaboration, and continuous learning. If you are a motivated and results-driven professional who is passionate about customer experience and marketing insights, we encourage you to apply for this exciting opportunity.
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