Immersive Experience Ambassador
2 weeks ago
About the Role:
The Guest Experience Guide is a vital member of our team, ensuring that every guest has an unforgettable experience at Flyover Attractions. As a Guest Experience Guide, you will be the face of our brand, providing exceptional customer service and creating memorable moments for our visitors.
Responsibilities:
- Provide accurate information to guests, ensuring they have the best possible experience.
- Manage cash transactions, ticket sales, and other retail duties as required.
- Organize large groups of people into correct queues, calculating and communicating accurate wait time information.
- DIRECT guests around the attraction and assist them onto the iRide gondolas.
- Ensure all ride safety precautions are met, reporting any concerns to the Operator and Supervisors.
- Communicate effectively using proper radio protocol.
- Assist with evacuation procedures in the event of an emergency and follow emergency preparedness plans.
Requirements:
- Availability to work a variety of shifts, including evenings, weekends, and holidays.
- Comfortable working on your feet for extended periods in both indoor and outdoor environments.
- Able to lift loads of up to 30 pounds as necessary.
- Extensive knowledge of Vancouver and local area.
- Experience in the tourism/hospitality industry.
- Cash handling and public speaking experience preferred.
- Fluency in a second language an asset.
- FoodSafe Level 1 certification or equivalent preferred.
- Serving it Right certification equivalent an asset.
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