Immersive Experience Ambassador

2 weeks ago


Vancouver, British Columbia, Canada Pursuit Collection Full time

About the Role:

The Guest Experience Guide is a vital member of our team, ensuring that every guest has an unforgettable experience at Flyover Attractions. As a Guest Experience Guide, you will be the face of our brand, providing exceptional customer service and creating memorable moments for our visitors.

Responsibilities:

  • Provide accurate information to guests, ensuring they have the best possible experience.
  • Manage cash transactions, ticket sales, and other retail duties as required.
  • Organize large groups of people into correct queues, calculating and communicating accurate wait time information.
  • DIRECT guests around the attraction and assist them onto the iRide gondolas.
  • Ensure all ride safety precautions are met, reporting any concerns to the Operator and Supervisors.
  • Communicate effectively using proper radio protocol.
  • Assist with evacuation procedures in the event of an emergency and follow emergency preparedness plans.

Requirements:

  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
  • Comfortable working on your feet for extended periods in both indoor and outdoor environments.
  • Able to lift loads of up to 30 pounds as necessary.
  • Extensive knowledge of Vancouver and local area.
  • Experience in the tourism/hospitality industry.
  • Cash handling and public speaking experience preferred.
  • Fluency in a second language an asset.
  • FoodSafe Level 1 certification or equivalent preferred.
  • Serving it Right certification equivalent an asset.


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