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Supervisor of Lost Pet Recovery
2 weeks ago
**Our Mission**
At Independence Pet Group, our mission is to provide exceptional customer service and support to pet parents. We believe that pet insurance is more than a financial product and strive to make a positive impact on the lives of pets.
**Job Description:**
The Supervisor, Customer Service (Lost Pet Recovery) will be responsible for overseeing the planning, directing, managing, and evaluating of team performance to ensure customers receive a high level of service. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.
Main Responsibilities:
- Lead a team of customer service representatives in their day-to-day operations.
- Ensure adherence to service level standards and company policies.
- Collaborate with leadership to develop and implement strategies for improving team performance.
- Develop and deliver training programs to enhance staff knowledge and skills.
- Act as an escalation point for resolving complex customer issues.
- Analyze data to identify trends and insights, and provide recommendations for process improvements.
Requirements:
- High School Diploma or equivalent.
- 6 years' relevant work experience in a leadership role.
- Associate's Degree or equivalent work experience.
- Proven track record of success in a customer-facing role.
Benefits:
- Competitive salary range: $59,415 - $83,181 CAD Annual.
- Comprehensive benefits package, including medical, dental, and vision Insurance.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative work environment.
