Pet Insurance Specialist

6 days ago

Oakville, Ontario, Canada Independence Pet Holdings Full time

At Independence Pet Holdings, we believe pet insurance is more than a financial product. Our solutions are designed to simplify the pet parenting journey and improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents.

We're seeking an Insurance Agent who will report to the Supervisor, Customer Service. The successful candidate will be responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Main Responsibilities:

  • Responds to internal and external inquiries within stated service level agreements.
  • Manages incoming contacts regarding member questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
  • Analyzes, researches, and resolves problems and discrepancies for member accounts.
  • Maintains product knowledge, and awareness of customer services policies, and/or store policies.
  • If applicable, maintains understanding of federal and state regulations to include compliance.
  • Performs other duties and responsibilities as assigned.

Qualifications:

  • 2 years customer service, call center, or relevant experience
  • Must have and maintain OTL License or must obtain within 45 days of hire

We offer great benefits, including healthcare, parental leave, and opportunities for career advancements. Some offerings may vary depending on location and include:

  • Comprehensive full medical, dental, and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company-paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet-friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On-the-job training and skills development

  • Pet Insurance Claims Professional

    4 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    About UsEstablished in 2021, Independence Pet Holdings is a leading corporate holding company that manages a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.Our ApproachWe believe pet insurance is more than a financial product and build solutions to...

  • Pet Insurance Claims Manager

    6 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    About Independence Pet HoldingsEstablished in 2021, we are a leading corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and improve the well-being of pets. Our...

  • Insurance Agent

    7 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet...

  • Pet Health Services Director

    3 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Independence Pet Holdings is a corporate holding company dedicated to managing a diverse portfolio of modern pet health brands and services. We pride ourselves on building solutions that simplify the pet parenting journey and improve the well-being of pets.About This OpportunityWe are looking for a highly experienced Principal Claims Adjuster to join our...

  • Insurance Claims Operations Manager

    6 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Company Overview:Independence Pet Holdings is a leading corporate holding company that manages a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting...

  • Insurance Policy Advisor

    5 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Are you looking for a challenging and rewarding career opportunity? At Independence Pet Holdings, we're seeking an Insurance Agent to join our team.As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our solutions are designed to simplify the pet parenting journey and improve...

  • Customer Service Representative

    6 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    A position is available for an Insurance Agent to join our team at Independence Pet Holdings. We're a corporate holding company that manages a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.The Insurance Agent will be responsible for assisting customers...

  • Insurance Claims Manager

    4 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    At Independence Pet Holdings, we believe in simplifying the pet parenting journey and improving the well-being of pets. Our multi-brand and omni-channel approach allows us to provide innovative solutions that cater to the diverse needs of our clients.About PTZ Insurance Agency Ltd.We are seeking a seasoned Principal Claims Adjuster to lead our Claims...

  • Pet Insurance Adjuster Lead

    6 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Job Description:The Principal Claims Adjuster leads and oversees the Claims Operations team, ensuring regulatory requirements are met. This role provides accountable oversight for the implementation and documentation of policies, practices, and processes. The successful candidate will ensure proper licensing and insurance compliance for adjusters, develop...

  • Senior Medical Adjuster

    3 weeks ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet...

  • Senior Medical Adjuster

    1 week ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet...

  • Only 24h Left: Accounting Clerk

    3 weeks ago

    Oakville, Ontario, Canada Independence Pet Group Full time

    Established in 2021,Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet...

  • Accounting Clerk

    7 days ago

    Oakville, Ontario, Canada Independence Pet Group Full time

    Established in 2021,Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet...

  • Principal Claims Adjuster

    3 weeks ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet...

  • Supervisor Customer Service

    4 weeks ago

    Oakville, Ontario, Canada Independence Pet Group Full time

    Supervisor Customer Service page is loadedSupervisor Customer ServiceApply remote type Remote locations Oakville, ON time type Full time posted on Posted 12 Days Ago job requisition id JR101060Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services,...

  • Principal Claims Adjuster

    2 weeks ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet...

  • Principal Claims Adjuster

    5 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet...

  • Customer Service Leadership Manager

    23 hours ago

    Oakville, Ontario, Canada Independence Pet Group Full time

    About Independence Pet HoldingsWe are a corporate holding company managing a diverse portfolio of modern pet health brands and services throughout North America. Our mission is to simplify the pet parenting journey and improve the well-being of pets.As a leading authority in the pet category, we operate with resources, capital, and services to support pet...

  • Claims Operations Leader

    6 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    About UsAs a leading corporate holding company, we manage a diverse and broad portfolio of modern pet health brands and services throughout North America. We believe in building solutions that simplify the pet parenting journey and improve the well-being of pets.Job OverviewWe are seeking a Senior Medical Adjuster who will lead and oversee our Claims...

  • Claims Management Expert

    5 days ago

    Oakville, Ontario, Canada Independence Pet Holdings Full time

    Key Responsibilities:- Provides strategic leadership and direction to the Claims Operations team- Ensures compliance with regulatory requirements and industry standards- Develops and implements policies, practices, and processes for claims management- Oversees adjuster licensing and insurance compliance- Monitors quality assurance results and identifies...