Technical Support Specialist

4 weeks ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role:

As a Technical Support Specialist at Societe Generale, you will be part of a close-knit team that oversees regulatory reporting and trading applications. This team covers development, operation, and support for these applications, adhering to agile and DevOps principles. Your responsibilities will include supporting users of regulatory reporting and trading applications, monitoring processes and infrastructure, managing incident and request resolution, and communicating with users and other teams.

Responsibilities:

  • Support users of regulatory reporting and trading applications.
  • Monitor processes and infrastructure.
  • Manage the resolution, tracking, and documentation of incidents and requests.
  • Communicate with users and other teams.
  • Contribute to development projects within an agile team.
  • Execute quality, non-regression, and post-deployment tests.
  • Contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation.
  • Conduct data analysis for users or for improvement purposes.
  • Track changes in production, QA, high-impact incidents, and transverse incidents.
  • Provide high-quality analysis and action plans for incident remediation.
  • Produce and maintain application manuals and runbooks, ensuring they are up to date.

Requirements:

  • Experience working in a similar role in a complex information system environment.
  • Ability to structure, document, and share knowledge.
  • Familiarity with monitoring and job scheduling concepts.
  • Incident resolution and request handling.

Education and Languages: Bachelor's degree in computer science or related field. Proficient in English and French, with the ability to communicate effectively in both languages.

What We Offer:

  • Competitive salary and benefits package.
  • Minimum of 20 vacation days, plus four personal days.
  • Supportive family leave policy.
  • Health spending and personal spending accounts.
  • Virtual healthcare assistance and Employee Assistance Program.
  • Employee Resource Groups and training programs.

At Societe Generale:

We prioritize our core values of commitment, responsibility, team spirit, and innovation. We foster a culture of continuous development, encouraging our employees to learn and grow. We are committed to diversity and inclusion, aiming to create a workplace where everyone feels valued and empowered.

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