ServiceNow Telco, Media Platform Architect

1 week ago

Montreal, Quebec, Canada RENAPS Full time
Job Title: ServiceNow Telco, Media Platform Architect

About the Role:

We are seeking a highly experienced ServiceNow Telco, Media Technology Platform Architect to join our team at RENAPS. As a technical advisory role, you will be responsible for guiding our customers in establishing a robust technical foundation in the ServiceNow Platform and designing solutions that drive business outcomes.

Key Responsibilities:

Advocate best practices for instance strategy, technical governance, core data, integrations, and overall platform health.

Engage with customers at various levels, including executives, platform owners, enterprise architects, and development teams, throughout the sales, structuring, and implementation phases of solutions.

Collaborate with Pre-sales Transformation Architects to develop the overall solution and technical roadmap for customers, ensuring alignment with the customer's vision and strategy.

Support the sales team by scoping and estimating projects that refine the customer vision and capabilities into activities and estimates.

Coordinate with Solution Leads and ServiceNow Product Leads to ensure proposals align with established practices, products, and technical capabilities, and to ensure the accuracy of resource/cost estimates.

Requirements:

10+ years large program experience leading architecture and design.

Enterprise Architect certification (TOGAF, IT4IT, etc).

Database, core data design, Security, integrations.

Minimum of 5 years of hands-on experience working with TelCo clients, particularly within the OSS Domain, covering Service Assurance, Fulfilment, Activation, Plan & Build, OM, Service Bridge and Field Services Management.

ServiceNow certifications, such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM).

A solid command of various ServiceNow TMT components is essential, encompassing ITSM, FSM, TNI, OMT, SPM, and TSOM.

Significant role in implementation of one or more; Salesforce, Workday, Success Factors, Oracle Cloud, Remedy.

Familiarity with Enterprise Workflow Platform Consulting Experience.

Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company.

8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).

Fortune 500 or OEM Software or Cloud CO enterprise architect.

Experience working with functional business leaders.

Nice to Have:

Bilingual (French & English).

Experience with other ServiceNow modules, such as IT Service Management (ITSM) and IT Operations Management (ITOM).

About RENAPS:

RENAPS is a leading provider of technology solutions and services. We are committed to helping our customers achieve their business goals through innovative and effective solutions.

What We Offer:

Competitive salary and benefits package.

Opportunities for professional growth and development.

Collaborative and dynamic work environment.

Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced ServiceNow Telco, Media Technology Platform Architect looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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