Operations Manager

1 week ago

Kitchener, Ontario, Canada Waste Connections of Canada Inc. Full time

Assistant District Manager

The Assistant District Manager plays a key role in supporting the District Manager in managing operations and analyzing data and processes. This individual will work collaboratively with department heads to ensure objectives, action plan management, and financial results are achieved. This is a hands-on position that requires strong leadership and analytical skills.

Key Responsibilities

  • Monitor local market conditions and competitive pricing, with authority to set rates as needed to meet financial goals.
  • Develop and implement safety programs and incentives to ensure teams are focused on company values.
  • Provide training, coaching, and goal setting for employees under direct supervision, as well as support managers in training and coaching their direct reports.
  • Support recruitment and retention initiatives to positively impact turnover.
  • Ensure the proper administration of collective bargaining agreements and participate in negotiations.
  • Implement plans and practices to ensure employee compliance with company practices, policies, and regulatory requirements.
  • Track staffing needs and make recommendations to meet customer service expectations.
  • Monitor deferrals, customer feedback, and service with the Operations Manager to optimize customer service levels.
  • Review productivity improvement recommendations made by the Operations Manager and authorize corrective action as required.
  • Assist the District Manager in negotiating or directing negotiations on disposal and transportation costs, as well as third-party transfer station agreements.
  • Participate in the sale of large volumes of products, develop tenders, and manage the day-to-day relationship with the Sales Manager.
  • Assist the Operations Manager and Sales Manager with container management and compactor sales.
  • In collaboration with the District Manager and Controller, assist in the monthly forecasting and annual budget process.
  • Support departmental management teams to monitor and adjust costs to meet monthly forecasts as required.
  • Oversee sales plans, including territory planning, productivity measures, and sales tracking to meet goals.
  • Build relationships and liaise with key partners in city government, such as the Mayor and Waste Division, to understand the territory and address emerging issues.
  • Be present at all company events as a front-line executive.

Requirements

  • Minimum of 5-8 years' experience in an operations and/or sales management position.
  • Post-secondary degree, preferably in business or commerce.
  • Excellent planning, strategic, and analytical skills, with financial literacy essential.
  • Highly developed leadership and entrepreneurial skills.
  • Excellent negotiation and communication skills.
  • Demonstrate a proven track record of achieving business plan objectives.
  • Possession of a commercial driver's license is an asset (Class 3, 2, or 1).
  • Knowledge of the transportation industry.

Physical Requirements

  • Extended sitting position.
  • Light physical effort.
  • Work performed in an office environment.
  • May involve periodic walking during the work day.
  • Flexible hours (may start at 4:00 am).

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