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Snow School Team Lead

2 months ago

Vancouver, British Columbia, Canada Northland Properties Full time
About Northland Properties

We are a leading hospitality group with a strong commitment to providing exceptional experiences for our guests. Our team members work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime.

Job Summary

The Snow School Team Lead is responsible for providing a consistent flow of information between instructors and management to create positive and memorable experiences for our guests and staff. This role requires a positive energy, resourcefulness, safety-first practices, and professionalism.

Key Responsibilities
  • Carry out the functions of the position in a professional and ethical manner.
  • Communicate clearly and respectfully with guests and team members.
  • Assist supervisors with the day-to-day coordination of all Snow School programs.
  • Work with guests of all ages and abilities to promote guest loyalty through a fun and engaging learning experience.
  • Supervise children while they are in your care and assist with operational responsibilities of relevant Kids' programs.
  • Adapt to change and share learning opportunities with others.
  • Be a team player and work considerately with all departments within the company.
  • Engage with the supervisory and management team to facilitate and support teamwork and cooperation.
  • Maintain currency in qualification and pursue ongoing professional training and development.
  • Arrive fit for work and take responsibility for your personal health and safety.
Requirements
  • 4 previous seasons of experience working as a Ski/Snowboard Instructor and a minimum of 1 season in a supervisor or lead role.
  • Possess a minimum CSIA/CASI Level 2 Certification (or international equivalent) and able to provide proof of current certification.
  • Have appropriate physical fitness to take on all assignments.
  • Possess a high level of skiing/snowboarding abilities.
  • Be fluent in all aspects of the English language (spoken and written).
  • Have excellent guest service skills.
  • Have excellent communication skills.
  • Work well in a team.
  • Be able to work in inclement weather in an alpine environment.
  • Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions.
  • Available to work five days a week, including evenings, weekends, and holidays.
Working Conditions

Hours of Operation are weather dependent. This position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling, and other forms of manual tasks.

Compensation and Benefits
  • $21.10 to $34.25 per hour dependent on certification and experience.

All positions are eligible for the following benefits and perks:

  • Free Seasonal Access Pass
  • Discounts at the resort's restaurants, retail, and rental outlets
  • Referral Bonus Program
  • Public Transit subsidies
  • Free or discounted lift tickets at many other resorts (winter/summer)
  • Access to free Employee and Family Assistance Program
  • Excellent training and professional development
  • Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • RRSP matching plan after 1 year of service
  • Free access passes for dependents