Enterprise Data Insights Specialist

3 days ago


Montreal, Quebec, Canada Zendesk Full time
About Zendesk

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home.

Salary: $120,000 - $180,000 per yearJob DescriptionOverview

We are seeking a Senior Analyst, Enterprise Analytics within our Enterprise Data and Analytics team. This role is both technical and analytical.

Responsibilities
  • Collaborate with business partners in Product, Finance, Marketing, and GTM to identify and prioritize research and analysis efforts.
  • Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our products to improve retention and create even greater value over time.
  • Build business insights, reports and dashboards that will lead to better business decisions, product development prioritization and higher team productivity in a way that promotes a data-driven mindset for the Product organization.
  • Partner with in-function data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company.
  • Build the visualizations that display the data-driven insights in a beautifully simple way.
  • Participate in cross-functional teams as a domain data expert.
  • Mentor and enable team members and other users of the data.
Requirements
  • 4+ years experience working with SQL or other querying language;
  • Proficiency with analytics and visualization tools like Tableau, Looker, or similar.
  • Excellent problem-solving skills to understand data analysis needs and devise suitable strategies.
  • A knack for identifying and investigating anomalies in data and ability to analyze complex dataset and draw meaningful insights.
  • Applied experience in framing ambiguous problems, collecting/preparing data, and applying analytical rigor.


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