Service Excellence Manager
4 weeks ago
About the Role:
We are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Best Value Inn & Suites. As a key member of our operations team, you will be responsible for overseeing the daily activities of our front desk and housekeeping staff, ensuring seamless guest experiences and high levels of customer satisfaction.
Key Responsibilities:
* Supervise and coordinate the work of front desk and housekeeping staff to ensure excellent guest service and high levels of productivity
* Assist guests with special needs and resolve any issues in a timely and professional manner
* Coordinate and review work assignments to ensure efficient use of resources and optimal guest satisfaction
* Hire and train new staff members on job duties, safety procedures, and company policies
* Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
* Requisition materials and supplies as needed
Requirements:
* 1 year to less than 2 years of experience in a similar role
* Secondary (high) school graduation certificate or equivalent experience
* Ability to work independently and as part of a team
* Excellent communication and interpersonal skills
* Ability to work under pressure and meet tight deadlines
What We Offer:
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
How to Apply:
If you are a motivated and results-driven individual with a passion for delivering exceptional guest experiences, please submit your application with your resume and a cover letter outlining your qualifications and experience.
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