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Customer Service Supervisor

1 month ago

Surrey, British Columbia, Canada Captain Homes Ltd. Full time
Job Title: Customer Service Supervisor

Captain Homes Ltd. is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Supervise a team of customer service representatives to ensure that they are providing excellent service to our customers.
  • Co-ordinate and schedule activities to ensure that customer service operations are running smoothly.
  • Recruit and hire new customer service representatives and carry out related staffing actions.
  • Train or arrange for training to ensure that customer service representatives have the necessary skills and knowledge to perform their jobs effectively.
  • Estimate costs and materials to ensure that customer service operations are running efficiently.
  • Ensure that health and safety regulations are followed in the workplace.
  • Read blueprints and drawings to understand customer needs and requirements.
  • Requisition or order materials, equipment, and supplies to support customer service operations.
Requirements:
  • Secondary (high) school graduation certificate.
  • 2 years to less than 3 years of experience in a customer-facing role.
Work Setting:
  • Construction.
  • Residential.
Government Programs:
  • Recognized employer.
Other Benefits:
  • Other benefits.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 40 hours per week.