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Customer Service Supervisor

1 month ago

Surrey, British Columbia, Canada SAVEMORE PLUMBING,HEATING & ELECTRICAL SUPPLIES LTD Full time

Job Title: Customer Service Supervisor

Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at SAVEMORE PLUMBING, HEATING & ELECTRICAL SUPPLIES LTD. The successful candidate will be responsible for overseeing the customer service operations, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities:

  • Supervise a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Ensure that all customer service representatives are trained and equipped to handle customer inquiries effectively.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

Work Environment:

  • Noisy work environment.

Physical Demands:

  • Standing for extended periods.

Personal Suitability:

  • Client focus.
  • Dependability.
  • Efficient interpersonal skills.
  • Organized.
  • Reliability.
  • Team player.