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Operations Manager
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Shipper/Dispatcher at Watson Building Supplies, a GMS Company. This role is responsible for ensuring the highest standards of safety, service, and efficiency in our delivery operations.
Key Responsibilities:
- Coordinate the delivery team to ensure timely and accurate delivery of building materials to our customers.
- Track and communicate delivery information to operations, warehouse, delivery teams, and customers to ensure seamless communication and coordination.
- Work with other team members to ensure delivery success and exceed customer expectations.
- Manage inventory levels to ensure adequate stock and minimize waste.
- Document and report on required metrics and activities to ensure compliance with company policies and procedures.
- Communicate issues and successes to superiors in a timely manner to ensure prompt resolution and improvement.
- Communicate all information and instructions respectfully to maintain a positive and professional work environment.
- Assist with loading and unloading trucks in the warehouse when needed to ensure efficient use of resources.
- Assist with deliveries at job sites when needed to provide excellent customer service.
- Act as an ambassador of Watson Building Supplies with all employees and customers to promote a positive company image.
- Follow all regulations, company policies, and procedures to ensure a safe and compliant work environment.
- Perform other duties as assigned to support the success of the team.
Requirements:
- Secondary education in business, commerce, supply chain management, management, or equivalent experience and on-the-job training.
- Effective written and oral communication skills to ensure clear and concise communication with team members and customers.
- Previous experience in the building materials supply industry is preferred, but not required.
- Valid forklift certification and experience are required to ensure safe and efficient use of equipment.
- Minimum of a valid G-class license with a good driving record - DZ class is preferred.
- Ability to problem-solve, prioritize, and manage multiple assignments to ensure timely completion and high-quality results.
- Strong computer skills to effectively use software and systems to manage inventory, track deliveries, and communicate with team members and customers.
- Ability to work under pressure and comfortable with tight deadlines and customer demands to ensure excellent customer service.
- Ability to cope with last-minute changes and adapt to changing circumstances to ensure seamless delivery operations.
- Physical Requirements:
- Sitting for long periods of time.
- Ability to lift and carry up to 80lbs.
- Climbing up and down stairs.
- Bending and standing with weight.
Benefits:
- Health benefits, including drug coverage, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided to ensure financial security and stability.
- Perks, including company discounts (mobile phone, gym membership, etc.), training programs, and opportunities for career advancement, group events, and more.
Company Culture:
We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance. Our company culture is built on the following core values:
- We will be the Premier distributor in every market we serve through embracing our unique Culture and professional humanity.
- We create opportunities, build significant relationships, and deliver solutions.
- Our people have the independence and authority to make a difference.
- We invest in relationships and every person is important.
- Our highest priority is serving others.
- We passionately pursue a safe work environment along with a relentless focus on operational excellence.
- We believe you can never go wrong, doing the right thing.
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from diverse candidates who share our values and are passionate about delivering exceptional results.
