Canadian Operations Leader
4 days ago
We are seeking a highly skilled Canadian Operations Leader to join our team. In this role, you will be responsible for leading the Intraday and Scheduling Teams and functions, ensuring the efficient management of schedules and queue monitoring within our call centre. Your key responsibilities will include mentoring analysts, optimizing processes, stakeholder management, and providing data-driven recommendations to operational leaders and business partners.
Key Responsibilities:
- Develop and implement strategic plans to improve operational efficiency and effectiveness
- Lead cross-functional teams to drive business outcomes and achieve organizational goals
- Mentor and develop team members, fostering a culture of collaboration and innovation
- Analyze data to inform business decisions and optimize schedule models
Requirements
To succeed in this role, you will need:
- 5+ years of experience leading a Workforce Management Team
- 10+ years of progressive experience in a Contact Centre Environment
- Strong business acumen and analytical skills, with ability to turn insights into action
- Experience working with Workforce Management Software and tools
What We Offer
As a valued member of our team, you can expect a supportive and inclusive work environment, flexible benefits, and opportunities for career growth and development.
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