Lead Senior Employee Experience Designer
1 week ago
We are seeking a talented Lead Senior Employee Experience Designer to join our team at the National Bank. This is an exciting opportunity for a creative and forward-thinking professional to take on a leadership role in designing innovative solutions that enhance the employee experience.
Job SummaryThe Lead Senior Employee Experience Designer will be responsible for leading the design practice for the Employee Experience and Customer Experience teams, developing design processes for employee experience initiatives across the bank, and working autonomously in contributing to multi-disciplinary delivery teams. This role requires strong analytical skills, knowledge of experience design, and proficiency in both French and English.
About the Role- Lead the design practice (tools, methodology) for the Employee Experience (EX) and Customer Experience (CX) teams within your initiatives.
- Deliver design processes for employee experience initiatives across the bank.
- Work autonomously in contributing to multi-disciplinary delivery teams (PO, PM, practice leads, Employee Analytics, experts, intervention, EX-CX designers, IT, etc.) according to initiative prioritization or required support.
- Bachelor's degree in a field related to human resources, design, marketing, IT, psychology, or any relevant work experience for the role, with a minimum of 3 to 5 years of experience.
- Relevant experience in experience design and initiatives that have placed user-centricity at the core of decisions and solutions.
- Strong analytical skills and comfort in analyzing various measures and data sources.
- Solution-oriented with a passion for transforming concepts and ideas into concrete solutions.
- Proficiency in both French and English (ability to lead workshops with employees in their preferred working language).
In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, generous pension plans, and more.
The estimated salary for this role is around $120,000 per year, depending on experience and location. The National Bank offers a dynamic work environment and cutting-edge collaboration tools, fostering a positive employee experience. We actively listen to employees' ideas and encourage regular feedback and ongoing communication.
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