Strategic Experience Design Lead

2 weeks ago


Montreal, Quebec, Canada Mediabistro Full time
Transformative Client Journeys

We are seeking an experienced Strategic Experience Design Lead to join our Client Experience team at BDC. As a member of this forward-thinking team, you will play a pivotal role in designing and improving client journeys, leveraging your analytical skills and creative thinking to drive strategic opportunities.

About the Role

The Strategic Experience Design Lead will be responsible for leading the development and improvement of client journeys, analyzing client feedback, identifying pain points, and highlighting opportunities to enhance the overall client experience. This role requires a blend of technical skills, business acumen, and exceptional communication and stakeholder management abilities.

Key Responsibilities
  • Analyze client research, survey data, and operational metrics to extract key insights and identify areas for improvement
  • Lead and facilitate work sessions with multidisciplinary teams to reach a common vision on target state end-to-end client journeys
  • Meticulously document client journeys using established team standards and tools, ensuring connection to essential backstage activities
  • Demonstrate the ability to prepare and deliver compelling communications material to key stakeholders and drive actionable outcomes
Requirements
  • Bachelor's degree in Marketing, Business, or related field
  • 5 years of hands-on experience in defining client journeys, including applied experience in analyzing client research, facilitating work sessions, and communicating journey design work
  • Experience navigating complex high-political environments and organized prioritization under tight deadlines
  • Bilingual (English and French)
About Us

BDC is proudly one of Canada's Top 100 Employers and Canada's Best Diversity Employer, committed to fostering a diverse, equitable, inclusive, and accessible environment where all employees can thrive. We offer a dynamic work environment, flexible benefits, and opportunities for learning and growth.

Compensation

This role comes with a competitive salary range of $90,000 - $120,000 annually, commensurate with experience and qualifications. If you are passionate about driving transformative client experiences and possess the required skills and expertise, we encourage you to apply.



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