Transformation Expert, Quality Assurance

1 week ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

About This Role

We are seeking a highly skilled Transformation Expert to join our team in Toronto, Ontario. As a key member of our Quality Assurance department, you will play a crucial role in driving continuous improvement and ensuring the highest standards of quality and integrity in our audit processes.

Key Responsibilities:

  • Develop and implement global quality assurance and improvement programs to evaluate and ensure conformance with professional standards and regulatory requirements.
  • Design, manage, and complete quality assurance reviews to ensure compliance with professional standards and regulatory requirements.
  • Establish methodologies, tools, and processes for conducting quality assurance assessments and identifying areas for improvement.
  • Provide guidance and support to audit teams to address findings, improvement opportunities, and implement corrective actions.
  • Monitor key performance indicators and metrics to evaluate the effectiveness of the quality assurance program and identify opportunities for enhancement.
  • Manage ongoing improvement initiatives and projects taken on by the Quality Assurance Team, ensuring alignment with internal audit professional standards, frameworks, and leading industry practices.
  • Stay up-to-date with emerging trends, regulations, and developments in the internal audit profession to continuously improve the quality assurance program.
  • Prepare reports and present to the Audit Leadership Team on the results of quality assurance assessments and recommendations for improvement.

Salary and Benefits

The annual base salary for this role is between $103,050 CAD and $185,490 CAD, depending on local market conditions, geography, and relevant job-related factors. In addition to a competitive salary, we offer a comprehensive benefits package, including health, dental, mental health, vision, short- and long-term disability, life, and AD&D insurance coverage, as well as retirement savings plans and financial education resources.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate across Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At Manulife, we value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

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