Service Delivery Manager
1 month ago
At PWTransit, we are seeking a highly skilled and experienced Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for planning, monitoring, and reporting of all public transit service delivery activities for PWTransit's operation in the West Kootenay Region, operated under contract with BC Transit.
Key Responsibilities:- Plan, develop, organize, manage, and evaluate PWTransit's public transit operations
- Direct the workforce to achieve maximum operational effectiveness and transit system efficiencies
- Provide positive guidance, mentoring, and support to the operations and maintenance staff
- Direct the activities of staff in relation to transit operations, including dispatching, vacation coverage, sick call-ins, and routing
- Ensure all PWTransit staff are aware of Company policies/procedures and monitor compliance
- Plan, develop, and implement health/safety and security programs/activities
- Track staff training initiatives and ensure new employees are adequately trained before being deployed for regular duties
- Monitor operations throughout our service delivery hours to ensure staff complies with policies and procedures, safety rules, union contracts, and government regulations
- Direct and manage governance and regulatory compliance procedures related to transit activities
- Forecast, document, and report Key Performance Indicators to measure the effectiveness of the transit operations and develop strategies to correct problem areas
- Lead investigations of collisions and provide accurate reporting as well as follow-up and action plans to prevent further incidents
- Respond professionally and quickly to all customer service complaints, including investigation and follow-up with individuals involved
- Participate in union contract negotiations and develop a positive, respectful relationship with the union
- Extensive use of software for tracking, reporting, and monitoring of our service delivery performance
- Work with Leads and Trainers to establish consistent, safe, and customer-focused behaviors within the driver team
- Develop a strong, positive, and professional relationship with our BC Transit partners and participate in various workshops, seminars, and committee meetings
- Requires college education or substantial industry experience in road transportation operations, municipal works, or emergency services in either a management or supervisory role
- Several years of public transit industry experience, specifically experience in supervising transit operations staff preferred
- Experience supervising/managing employees in a unionized workforce
- Class 2 driver's license or higher with air brake endorsement an asset
- A positive, team-building attitude with problem-solving skills and true dedication to providing excellent customer service in a timely and professional manner
- Computer savvy with an ability to grasp new programs and applications
- Knowledgeable and skilled at applying modern leadership principles to a multi-generational workforce
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Day shift
- Monday to Friday
- No weekends
- In person
-
Service Delivery Manager
4 weeks ago
Trail, Canada PWTransit Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at PWTransit. As a key member of our leadership team, you will be responsible for planning, monitoring, and reporting on all public transit service delivery activities in the West Kootenay Region.Key Responsibilities:Provide direction...
-
Service Delivery Manager
4 weeks ago
Trail, Canada PWTransit Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at PWTransit. As a key member of our leadership team, you will be responsible for planning, monitoring, and reporting on all public transit service delivery activities in the West Kootenay Region.Key Responsibilities:Provide direction...
-
Service Delivery Manager
5 months ago
Trail, Canada PWTransit Full time**Service Delivery Manager** At PWTransit, you belong to a world-class team of innovators and industry leaders who are passionate about getting passengers Safely Home. You’re a people mover and a difference-maker, living by a set of shared values, entrusted to safely transport people to and from their destinations. Our culture is driven by inclusivity and...
-
Service Delivery Manager
1 month ago
Trail, Canada PWTransit Full timeService Delivery Manager At PWTransit, you belong to a world-class team of innovators and industry leaders who are passionate about getting passengers Safely Home. You’re a people mover and a difference-maker, living by a set of shared values, entrusted to safely transport people to and from their destinations. Our culture is driven by inclusivity and...
-
Service Delivery Manager
1 month ago
Trail, Canada PWTransit Full timeJob SummaryWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at PWTransit. As a key member of our leadership team, you will be responsible for planning, monitoring, and reporting on all public transit service delivery activities in the West Kootenay Region.Key ResponsibilitiesProvide direction to Transit Bus Operators...
-
Service Delivery Manager
1 month ago
Trail, Canada PWTransit Full timeJob SummaryWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at PWTransit. As a key member of our leadership team, you will be responsible for planning, monitoring, and reporting on all public transit service delivery activities in the West Kootenay Region.Key ResponsibilitiesProvide direction to Transit Bus Operators...
-
Service Delivery Manager
1 month ago
Trail, Canada PWTransit Full timeJob SummaryWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at PWTransit. As a key member of our leadership team, you will be responsible for planning, monitoring, and reporting on all public transit service delivery activities in the West Kootenay Region.Key ResponsibilitiesProvide direction to Transit Bus Operators...
-
Service Delivery Manager
1 month ago
Trail, Canada PWTransit Full timeJob SummaryWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at PWTransit. As a key member of our leadership team, you will be responsible for planning, monitoring, and reporting on all public transit service delivery activities in the West Kootenay Region.Key ResponsibilitiesProvide direction to Transit Bus Operators...
-
Service Delivery Manager
4 weeks ago
Trail, Canada PWTransit Full timeService Delivery ExcellencePWTransit is seeking a highly skilled and experienced Service Delivery Manager to join our team in the West Kootenay Region. As a key member of our operations team, you will be responsible for planning, monitoring, and reporting on all public transit service delivery activities.Key Responsibilities:Develop and implement strategies...
-
Service Delivery Manager
4 weeks ago
Trail, Canada PWTransit Full timeService Delivery ExcellencePWTransit is seeking a highly skilled and experienced Service Delivery Manager to join our team in the West Kootenay Region. As a key member of our operations team, you will be responsible for planning, monitoring, and reporting on all public transit service delivery activities.Key Responsibilities:Develop and implement strategies...
-
Consulting, Service Delivery, Manager
1 month ago
Trail, Canada PWTransit Full timep>Service Delivery Manager We look for people who have a safety-first mindset, who are collaborative leaders, who deliver on their commitments, who empower and engage their employees to achieve great things, and who believe in inclusion.Reporting to the General Manager, the Service Delivery Manager is responsible for planning, monitoring and reporting of all...
-
Service Delivery Manager
2 days ago
Trail, Canada PWTransit Full timeAbout this RoleThe Service Delivery Manager is a key position at PWTransit, responsible for planning, monitoring, and reporting on all public transit service delivery activities in the West Kootenay Region. This role requires a safety-first mindset, collaborative leadership, and a commitment to delivering excellent customer service.Key ResponsibilitiesPlan,...
-
Service Delivery Manager
1 month ago
Trail, BC, Canada PWTransit Full time $80,000Service Delivery ManagerAt PWTransit, we're looking for a skilled Service Delivery Manager to join our team of innovators and industry leaders. As a key member of our organization, you'll play a critical role in ensuring the safe and efficient delivery of public transit services in the West Kootenay Region.Key Responsibilities:Plan, monitor, and report on...
-
Service Delivery Manager
1 month ago
Trail, BC, Canada PWTransit Full time $80,000Service Delivery ManagerAt PWTransit, we're looking for a skilled Service Delivery Manager to join our team of innovators and industry leaders. As a key member of our organization, you'll play a critical role in ensuring the safe and efficient delivery of public transit services in the West Kootenay Region.Key Responsibilities:Plan, monitor, and report on...
-
Service Delivery Manager
4 weeks ago
Trail, BC, Canada PWTransit Full time $80,000Service Delivery ManagerAt PWTransit, we're looking for a skilled Service Delivery Manager to join our team of innovators and industry leaders. As a key member of our organization, you'll play a critical role in ensuring the safe and efficient transportation of passengers in the West Kootenay Region.Key Responsibilities:Plan, monitor, and report on public...
-
Service Delivery Manager
4 weeks ago
Trail, BC, Canada PWTransit Full time $80,000Service Delivery ManagerAt PWTransit, we're looking for a skilled Service Delivery Manager to join our team of innovators and industry leaders. As a key member of our organization, you'll play a critical role in ensuring the safe and efficient transportation of passengers in the West Kootenay Region.Key Responsibilities:Plan, monitor, and report on public...
-
Delivery Driver
4 weeks ago
Trail, Canada PANAGO PIZZA Full timeJob DescriptionPANAGO PIZZA is seeking a reliable and efficient Delivery Driver to join our team. As a key member of our delivery team, you will be responsible for delivering and picking up messages, parcels, and other items by hand, operating and driving automobiles, vans, and light trucks to pick up and deliver various items and products, and providing...
-
Delivery Driver
4 weeks ago
Trail, Canada PANAGO PIZZA Full timeJob DescriptionPANAGO PIZZA is seeking a reliable and efficient Delivery Driver to join our team. As a key member of our delivery team, you will be responsible for delivering and picking up messages, parcels, and other items by hand, operating and driving automobiles, vans, and light trucks to pick up and deliver various items and products, and providing...
-
Delivery Driver
4 weeks ago
Trail, Canada PANAGO PIZZA Full timePANAGO PIZZA Delivery Driver Job DescriptionWe are seeking a reliable and efficient Delivery Driver to join our team at PANAGO PIZZA. As a Delivery Driver, you will be responsible for delivering and picking up messages, parcels, and other items by hand, operating and driving automobiles, vans, and light trucks to pick up and deliver various items and...
-
Delivery Driver
4 weeks ago
Trail, Canada PANAGO PIZZA Full timePANAGO PIZZA Delivery Driver Job DescriptionWe are seeking a reliable and efficient Delivery Driver to join our team at PANAGO PIZZA. As a Delivery Driver, you will be responsible for delivering and picking up messages, parcels, and other items by hand, operating and driving automobiles, vans, and light trucks to pick up and deliver various items and...
