Service Delivery Manager

4 weeks ago


Trail BC, Canada PWTransit Full time $80,000
Service Delivery Manager

At PWTransit, we're looking for a skilled Service Delivery Manager to join our team of innovators and industry leaders. As a key member of our organization, you'll play a critical role in ensuring the safe and efficient transportation of passengers in the West Kootenay Region.

Key Responsibilities:
  • Plan, monitor, and report on public transit service delivery activities
  • Provide direction to Transit Bus Operators and other staff to ensure compliance with company and BC Transit policy/contract parameters
  • Supervise and manage employees in a unionized workforce
  • Ensure all staff are aware of company policies and procedures, and monitor compliance
  • Track staff training initiatives and ensure new employees are adequately trained
  • Monitor operations to ensure compliance with safety rules, union contracts, and government regulations
  • Forecast, document, and report Key Performance Indicators to measure the effectiveness of transit operations
  • Respond to customer service complaints and investigate issues
  • Participate in union contract negotiations and develop a positive relationship with the union
Requirements:
  • College education or substantial industry experience in road transportation operations, municipal works, or emergency services
  • Experience supervising/managing employees in a unionized workforce
  • Class 2 driver's license or higher with air brake endorsement (an asset)
  • Positive, team-building attitude with problem-solving skills and dedication to customer service
  • Computer savvy with ability to grasp new programs and applications

We offer a competitive salary, company car, dental care, disability insurance, and on-site parking. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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