Client Service Liaison

4 weeks ago

St John's, Newfoundland and Labrador, Canada Paladin Security Full time
Job Title: Client Service Ambassador

Paladin Security is seeking a highly skilled and compassionate Client Service Ambassador to join our team. As a Client Service Ambassador, you will play a critical role in providing exceptional customer service to patients and visitors in our Emergency Department.

Key Responsibilities:
  • Proactively engage with patients and visitors to develop a positive safety culture and enhance the user experience.
  • Build rapport with clinical and operations stakeholders to ensure seamless communication and collaboration.
  • Develop customized approach plans to safely and effectively manage individual patients and visitors who present a potential risk of violence.
  • Conduct hourly censuses of waiting areas and document client contacts using tablets and technology.
  • Establish knowledge of support options and resources available to patients and visitors.
Requirements:
  • Grade 12 or High School graduation equivalent.
  • Post-secondary education in Social based coursework or equivalent work experience.
  • ASIST Training is an asset.
  • First Aid CPR AED.
  • Mental Health and Wellness SJA an asset.
  • Experience working in a customer service-related industry.
What We Offer:
  • Contractual rate of hourly pay $23 - subject to change.
  • 40-hour work weeks.
  • Rotating shifts (days, nights, weekends).
  • Benefits: Medical Insurance, Dental Insurance.

Please note that you must be a resident of Newfoundland & Labrador to be considered for this opportunity. Out of province applications will not be reviewed.

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