Chief Technology Operations Manager

1 week ago

Toronto, Ontario, Canada AMEX Full time
About the Job

Wayfair is one of the world's largest online destinations for the home. We are seeking a seasoned Chief Technology Operations Manager to join our team in Boston or Berlin.

Job Description

This role will oversee the development and execution of a portfolio of technologies currently in use, focusing on operational efficiency and continuous improvement. The ideal candidate will have 3+ years of experience managing operational or employee-focused technologies/IT systems, with a proven track record of developing and executing to KPIs with measurable success.

The successful candidate will translate business/user needs into a pragmatic and iterative strategy and roadmap, providing specifications and user stories for engineering teams. They will also be responsible for collaborating with cross-functional teams to drive solutions to market, including system migrations, employee workflow management, and operational systems management.

We offer a competitive salary of $120,000 - $150,000 per year, depending on experience. Our benefits package includes paid holidays, paid time off (PTO), full health benefits, life insurance, disability protection, global wellbeing, financial growth & security, family support, professional development & recognition, unique perks, and work/life balance.

Required Skills and Qualifications
  • Strong experience measuring adoption and engagement metrics, developing plans to address gaps or user experiences issues
  • Proven SQL knowledge – can use SQL to pull and analyze ad hoc data when necessary
  • Strong written and verbal communication and a demonstrated ability to explain technical concepts to non-technical audiences
  • Demonstrable ability to be technically hands-on, up to architecting high-level system plans
About Us

At Wayfair, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

EEO Statement

Wayfair is an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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