Patient Services Representative

4 weeks ago


London, Ontario, Canada FYidoctors Full time

At FYidoctors, we're committed to delivering world-class service to our patients. As our newest Patient Services Specialist, you'll play a critical role in advancing eye health and enhancing the lives of our patients.

We're looking for someone with exceptional skills and experience to join our team. As a Patient Services Specialist, you'll be responsible for the retail and repair of eyewear products, as well as follow-up care.

Key responsibilities include:

  • Warmly greeting patients as they enter our clinic
  • Checking patients both in and out of the office
  • Communicating with patients in person, by phone, and via email
  • Billing patients, their medical service providers, and other third parties
  • Administering pre-testing services
  • Managing appointment bookings, prescription printouts, and billing and payments
  • Providing excellent customer service using your charisma and problem-solving skills

We value our people and offer a comprehensive benefits package, as well as opportunities for growth and development. If you're passionate about delivering exceptional patient care and have a love of meeting and interacting with people, we'd love to hear from you.



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