Patient Services Representative

2 weeks ago


London, Ontario, Canada FYidoctors Full time

Are you passionate about delivering exceptional patient experiences? Do you have a flair for helping others look and feel their best? We at FYidoctors are seeking a Patient Services Representative to join our dynamic team


As a key member of our team, you will play a vital role in delivering world-class service to our patients. Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction is positive and memorable.


Key responsibilities include:



  • Warmly greeting patients as they enter our clinic
  • Checking patients in and out of the office
  • Communicating with patients in person, by phone, and via email
  • Administering pre-testing services
  • Managing appointment bookings, prescription printouts, and billing and payments
  • Upholding excellent customer service standards using your charisma and problem-solving skills

Requirements:



  • Customer-facing experience, preferably in a retail environment
  • Confidence working in a fast-paced environment
  • A high level of comfort using technology and computers with solid proficiency in MS Office Suite
  • A professional, approachable manner and a love of meeting and interacting with people


FYidoctors values its people and offers a comprehensive benefits package. We strive to maintain a positive and supportive work environment where all our people can thrive and grow. If you are passionate about delivering exceptional patient experiences and have a flair for helping others look and feel their best, we would love to hear from you.



This is a full-time, permanent position working up to 30-40 hours per week Monday to Saturday in our London - Sunningdale location.



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