Inside Sales Representative

2 weeks ago

Vaughan, Ontario, Canada Grainger Full time

About Grainger

Grainger is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

Our Mission

We are dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results. Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe.

Job Summary

We are seeking a highly motivated Inside Sales Representative to join our world-class Inside Sales team. As a key member of our team, you will be responsible for managing an account portfolio of small to medium-sized customers, including national accounts and contract customers.

Key Responsibilities

  • Develop and implement sales plans to effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.
  • Manage an account portfolio of small to medium-sized customers, including national accounts and contract customers.
  • Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales.
  • Utilize sales management systems to understand customer needs and present cost-effective solutions to increase customer spend and loyalty.
  • Document, analyze, and understand the impact of customer-focused activities to increase productivity and sales within assigned markets.
  • Adhere to company sales and pricing guidelines.

Requirements

  • 1-3 years of customer service experience required, sales experience an asset.
  • A post-secondary education is preferred.
  • Ability to listen, gain trust, and bring to closure an action, project, resolution, or sales with customers.
  • Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization.
  • Business acumen around sales forecasting, opportunity management, and customer planning.
  • Technological capabilities and understanding to communicate in today's business environment, Salesforce experience.
  • Ability to utilize sales processes to uncover customer objections/concerns and determine appropriate solutions.
  • Ability to maintain a plan of action until desired results are achieved.
  • Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue.
  • Knowledge of Maintenance, Repair, and Operations (MRO) products and their applications an asset.

Benefits

  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

Equal Opportunity Employer

Grainger is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

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