Senior Pega Technical Specialist

3 weeks ago


Toronto, Canada Tata Consultancy Services Full time

About Tata Consultancy Services

Tata Consultancy Services (TCS) is a global leader in digital transformation, operating on a scale that few companies can match. With over 600,000 associates representing 153 nationalities across 55 countries, TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status.

Our domain-led organizational structure offers businesses a single window into industry-specific solutions, while our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with our unique Global Network Delivery ModelTM (GNDMTM), is recognized as the current benchmark of excellence in technology deployment.

We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Job Overview

This role requires a Senior Pega Technical Specialist who can work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others. The ideal candidate will possess strong subject matter expertise, as well as the ability to identify root causes and implement targeted and controlled remediation plans.

Key Responsibilities

  • Undergraduate Degree or Technical Certificate
  • Prior experience working on PEGA based applications
  • Ability to Monitor PEGA PDC
  • Knowledge on PEGA Alert codes
  • Ability to raise CC and support tickets through PEGA MSP portal and work with PEGA vendor in case of any sev1 incidents
  • Capabilities to triage through application : efficient Usage of PEGA tools such as tracer, Clipboard, PAL, PLA, DB Analyzer
  • Knowledge on PEGA Cache: rule, rule assembly etc.
  • Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages
  • Experience with Windows Server and Windows Clustering
  • Experience with SQL queries for troubleshooting and performance tuning

Requirements

The ideal candidate will possess:

  • Strong interpersonal communication skills and ability to work effectively with vendors
  • Effective change/incident/problem management discipline
  • Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations
  • Confidence acting as a reference for team members or clients
  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business

Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.

Benefits

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).



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