Restaurant Operations Manager

4 weeks ago

Waterville, Canada FMI - Pizza Hut, KFC PFK, Taco Bell, Burger King and Panera Bread Full time
Restaurant Operations Manager

We're seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As an Assistant Restaurant General Manager, you'll play a key role in driving restaurant success by leading a team of Shift Leaders, Shift Managers, and Team Members. Your primary responsibility will be to provide leadership and guidance to ensure seamless day-to-day operations, including cash handling, inventory management, and customer service.

Key Responsibilities:
  • Lead and motivate a team of Shift Leaders, Shift Managers, and Team Members to achieve operational excellence.
  • Manage cash handling, reconcile cash, and complete daily paperwork.
  • Assist in the management of day-to-day operations, including labor management, inventory control, and supply ordering.
  • Ensure the delivery of exceptional customer service by managing the daily operations of the restaurant.
  • Manage financial controls, operations, people development, customer service, and compliance across shifts to drive desired restaurant outcomes.
  • Perform hands-on operational work to train and develop Team Members and Shift Managers, respond to customer service needs, and model behavior.
  • Direct efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines.
  • Motivate and direct team members and Shift Managers to exceed customer expectations with food and friendly service in clean surroundings.
  • Supervise and train team members and Shift Coordinators on team stations, products, processes, and policies.
  • Manage cash control/security procedures and implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.
  • Ensure Occupational Safety & Health Act, local health and safety codes, and corporate safety/security policies and procedures are met and followed.
  • Assist the RGM in preparing action plans to address in-store issues and effectively communicate these plans to the team.
  • Assist the RGM with local restaurant marketing activities and new product rollouts.
  • Develop and maintain relationships with suppliers, franchisees, and other corporate contacts.
  • Recruit, select, hire, and retain effective team talent. Counsel and discipline team members as necessary.

We're looking for someone who embodies our Company Core Values - Heart, Integrity, and Drive. If you're a collaborative leader who can positively impact your team and drive results, we want to hear from you.

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