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Client Care Specialist
2 months ago
Job Title: Client Care Specialist
Job Summary:
We are seeking a highly skilled Client Care Specialist to join our team at Global Excel Management Inc. As a Client Care Specialist, you will be responsible for ensuring that corporate client requests are addressed in a timely manner in accordance with client expectations.
Responsibilities:
* Ensure client requests are handled effectively, efficiently, and that activities are coordinated with operational teams, providers, suppliers, or other various sources as required to meet the client's needs;
* Develop strong working relationships with operational teams and Account Management while sharing feedback, knowledge, or opportunities when applicable;
* Oversee claims activities and resolution while providing expected level of Customer Experience;
* Provide relevant and timely updates both internally and externally;
* Provide quality of service as related to role specific activities;
* Escalation of complex cases, process breakdowns, client complaints, or efficiency enhancement opportunities;
Requirements:
* Post-Secondary Education or equivalent;
* Minimum of two years of work experience in customer service;
* Excellent verbal and written communication skills in English required, additional verbal and written communication in French, Spanish, or German would be considered an asset;
* Knowledge of healthcare services and medical billing practices;
* Comfort with Microsoft suite of products and adaptable to different tools and technologies;
* Principles and application of excellent customer experience skills;
* Ability to work independently, organize, prioritize, and multi-task;
* Resourcefulness and critical decision-making skills;
* Excellent interpersonal skills and professional written and spoken communication;
What We Offer:
* A competitive compensation package that includes a base salary, performance bonus, and an extensive benefits package;
* A professional future with opportunities for development, growth, and advancement;
* RRSP Match program;
* Financial assistance to employees who wish to continue their education;
* Work/life balance, health and wellness initiatives including an excellent EAP program;
* Employee engagement programs that focus on fitness, food, and fun.
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
