Dental Office Operations Manager

2 weeks ago


Whitby, Canada DentalZen Full time
Staff Supervision

As a key member of the DentalZen team, the Dental Office Assistant Manager will oversee staffing and ensure that each staff member understands their role, company policies, and receives constructive feedback and training when needed. This includes acting as a liaison between associates and patients, responding to conflicts, and identifying employees with career development opportunities.

Operational Supervision

The Dental Office Assistant Manager will assist the Regional Office Manager in overseeing production and expenditure, opening and closing the office, and ensuring inventory control and cost reductions. This role will also complete administrative functions, maintain patient data, and ensure compliance with regulations and company policies.

Patient Experience

This role will set the standard for communication with patients, responding efficiently and appropriately to patient needs and inquiries, and establishing relationships where possible. The Dental Office Assistant Manager will also manage patient scheduling, handle patient flow, and present treatment plans to patients when needed. Additionally, they will educate patients and ensure that all staff members are educating patients appropriately.

This role requires a high level of professionalism, motivation, and quality assurance with respect to dental procedures, customer service, sterilization techniques, and health standards. The successful candidate will represent the office at corporate and management meetings, provide management and corporate reports, and ensure the clinic is stocked and operational.

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