Global Trade Expertise Provider
6 days ago
About Us
Descartes is a pioneering force in logistics and supply chain technology. For over two decades, we've been at the forefront of innovation, developing solutions that empower businesses to thrive in an increasingly complex global marketplace.
We believe that the future of logistics and supply chain management depends on collaboration, expertise, and a commitment to excellence. That's why we've built a team of talented professionals who share our vision for a more efficient, agile, and customer-centric supply chain.
Your Opportunity
As a Customer Success Manager, you'll have the chance to join a dynamic team that's shaping the future of logistics and supply chain technology. You'll work closely with customers to deliver exceptional results, develop your skills and expertise, and contribute to the continued growth and success of our company.
Key Responsibilities
- Cultivate strong relationships with customers to understand their unique needs and goals.
- Develop and implement customer success strategies to drive adoption, retention, and satisfaction.
- Collaborate with cross-functional teams to identify and address customer pain points.
- Provide expert guidance on Canadian and US import compliance, as well as foreign trade zone compliance.
- Maintain accurate records and metrics to measure customer success and progress.
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